Chief Operating Officer (COO)

BackerKit is the next-generation crowdfunding platform empowering creators to realize their biggest ideas and live their boldest creative lives. 

Built for today’s creative economy, BackerKit turns crowdfunding into a more repeatable, reliable source of funding directly powered by the fans you gain, keep, and grow with each campaign. 

After over a decade of offering the #1 most trusted pledge management software in the market, we released BackerKit Crowdfunding in 2022, and in under two years, we’ve hosted some of the biggest, record-breaking campaigns and creators in crowdfunding history. 

Our crowdfunding platform is now our fastest-growing product, powering the crowdfunding journey from end to end – and back again – through built-in pledge management, email marketing, and more, all in one place. 

We’re a founder-led, self-funded start-up with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn. We are seeking a dynamic Chief Operating Officer (COO) to join our team and play a pivotal role in driving operational success and growth at BackerKit. This role will oversee all aspects of internal operations and collaborate closely with the CEO and cross-functional teams to plan and achieve our strategic objectives.

If you think you fit the bill, we’d love to hear from you! 

Responsibilities

• Collaborate with the leadership team to develop company goals that align with our top priorities, translating the goals into operational plans, and partnering with cross-functional teams and stakeholders at all levels to deliver business results 
• Serve as the "voice" of our CEO and leadership team and bridge leadership with the rest of the organization
• You represent the requirements, objectives, and mentality of the business when we approach mission-critical projects
• Build and develop high-performing teams across the organization, particularly in sales, marketing, finance, and trust & safety
• Lead and mentor department heads and people managers to foster a high-performing, innovative workforce 
• Facilitate communication and coordination among various departments to ensure alignment with company objectives and priorities
• Oversee financial operations, including cash flow management, budgeting, and forecasting, with support from the finance & accounting team
• Implement best practices in financial management to ensure the company’s fiscal health and growth 
• Oversee the strategic direction and management of sales and marketing teams, including setting sales targets and leading business development efforts 
• Drive revenue growth by leading the execution of sales and marketing initiatives, building strong relationships with key customers and partners, and ensuring customer satisfaction by addressing any operational issues that impact customers 
• Handle complex problems with strategic thinking and effective solutions 
• Contribute to all company-building efforts and activities to sustain and drive engagement at all levels 
• Implement best practices across departments to streamline processes and improve outcomes

Qualifications

• Demonstrated experience as a VP or C-level executive leader within a scaling software startup, leading organizations through growth and change 
• Proficient in people management and team development across operations, sales, marketing, finance, and other functions 
• Strong financial acumen, with experience in budgeting, forecasting, and financial analysis 
• Ability to analyze complex data and make data-driven decisions 
• Comfortable communicating complex topics to a variety of people with different backgrounds
• A powerful combination of IQ, EQ, analytical, leadership, communication, and strategic thinking skills 

Nice to have’s

• Passionate about crowdfunding and the creator/backer experience 
• Familiarity with founder-led environments 
• Experience with both early-stage software startups as well as established organizations 

Benefits

• Remote-first position on a distributed team
• Competitive salary and stock option plan
• Stipends for supporting creators of your choosing
• Medical, dental, vision, and FSA benefits
• 401k plan (with employer match!)
• Family-friendly and focused on maintaining a healthy work/life balance
• Annual Learning and Development stipend to support your professional growth

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they check every box. So, if you think you have what it takes but don't necessarily meet every single point listed, please apply - you could be exactly who we are looking for!

Please click here to learn more about our interviewing process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We here at BackerKit will always respect pronouns and identities when addressing candidates who feel comfortable sharing theirs.

BackerKit is committed to a culture of inclusion and belonging. We believe that crowdfunding is for everyone, and strive to build a company that reflects the diverse backgrounds of the creators we currently serve and hope to serve in the future.