Account Manager - CRM

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

THE ROLE

You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional servicing, cross team collaboration/orchestration and execution. Account Managers are strategically-minded leaders who are acutely skilled in service management and work on some of our largest pieces of client business. They are team players, solutions oriented and have the ability to manage multiple client stakeholders across accounts. Having digital marketing experience is a requirement and a background in e-CRM business strategy and technology is preferred. The Account Manager will be the primary customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies with the SME team.

Key Responsibilities:

Manage billing and forecast processes. Work with clients and cross functional internal teams to plan and execute a wide range of campaigns and projects across addressable channels. Ensure compliance with SLAs across email, database, analytics, technical, and strategic services teams. Evaluate opportunities to grow the scope of services and tools. Organize and delegate deliverables amongst various working teams, assigning and tracking due dates and reviewing/approving deliverables prior to delivery to client. When applicable, partnering closely with TPM or DM function to ensure deliverables are being completed on time and meet/exceed client expectations. Orchestrate and lead internal and external status calls and maintain shared status spreadsheets (internally and externally). Ensure client communications via email are responded to within 24 hours of receipt.

What you will do:

• Manage day to day client relationships to ensure high client satisfaction ratings
• Lead internal team meetings and lead through sphere of influence. Use persuasion, facts and business cases to gain buy-in and incent others to complete actions – influence management is critical – including driving accountability across cross functional delivery teams
• Adapt quickly to the client’s business model and culture to consult and advise them with expertise
• Demonstrate critical thinking/problem solving skills to frame a situation/concept
• Communicate effectively downward, laterally and upward
• Balance company, team, and personal achievement
• Establish and build deep rooted client relationships
• Spearhead small projects and facilitate cross-functional team communication
• Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns and projects
• Organize and maintain up to date documentation within internal and external SharePoint
• Communicate with team members (internal and external) through Microsoft Teams, Slack, Jira
• Manage ticket generation, tracking and capturing latest status within status spreadsheets (excel, google sheets, etc.)

Required Experience:

• Bachelor’s degree
• 3-5 years’ experience in account management or a client-side marketing department with deep experience with:
  • Email/digital marketing
  • Customer journey development
  • Multi/omnichannel marketing
  • Campaign management
  • Database/analytics processes
  • Creative and strategy processes

• Superior presentation skills/PowerPoint storyboarding
• Adept at problem solving
• Intellectually curious
• Highly organized and manage multiple pieces of work, across multiple teams/stakeholders at any one time

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

COMPENSATION RANGE

The compensation range for this role is $70,000.00 - $80,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-release