Scalefocus

Nikolay Yovkov's journey into UX/UI started from a young age with his interest in how websites are made. But what makes a designer stand out?  Niki believes that knowing a little about everyone's work on the team can set you apart: "Every designer has to work with programmers, project managers, and other specialists so this knowledge can really help you.”  Read more about his story here:  https://lnkd.in/drAHdJiD 

AI has been seriously transforming the travel industry, so we have cherrypicked 3 examples of AI-powered leisure in time for your vacation. 🧳 ☑️ The AI-powered hotel bed with sensors that track heart rate and breathing and adjust the bed temperature and firmness. You can even program the movements the bed uses to wake you up. ☑️ The AI virtual voice tour of the customer’s chosen location covering restaurants, hotels, beaches, and attractions depending on their hobbies and interests. ☑️ The AI-powered travel suite providing access to real-time customer insights so airlines can send relevant offers, leverage automation, and increase revenue.

Understanding the complexities of utilizing AI today is paramount to making it work for your business long-term. Although international bodies are working hard on creating unified guidelines and best practices, it's still largely up to individual territories to safeguard its ethical use. Promoting transparency and collaboration is a must when implementing AI and taking advantage of its benefits. Read our latest blog article to dig deeper into the topic: https://lnkd.in/dNmdNfNX

Our Bulgarian Lion has won the feature race in Hungary! Read all about it here: https://lnkd.in/d7v6rv39

Next week our Varna office will be host of the first SofTIS Summer Camp, organized by the "Software Technologies and Information Systems" (SofTIS) section of the Institute of Mathematics and Informatics, Bulgarian Academy of Sciences.    The program is filled with intriguing topics focused on the challenges arising in the integration of scientific research and software development.  You can find more information here: https://lnkd.in/daunJcw6 

When it comes to customer care, it’s no longer sufficient to handle queries quickly and efficiently. You have to go a step further and anticipate customer needs. This is where AI steps in to take your contact center operations to the next level. Automating workflows and using real-time analytics, it helps businesses better understand user preferences and enables quality insights to refine services. Find out how Scalefocus can utilize conversational AI and Natural Language Processing to help you achieve up to 30% load reduction in routine operations and up to 70% load reduction in surge events all while improving loyalty and boosting revenue: https://bit.ly/4cHN4rk

From a mentor in last year’s AIBEST Tech Academy to a teacher at the Vocational school for computer programming and innovation in Burgas. Read more about Georgi's story in our blog.

For а second year in a row Nikola Netzov, .NET Senior Software Engineer at Scalefocus, is a mentor at the AIBEST Tech Academy!   Over the span of three weeks, 10th and 11th grade students from Burgas will be developing a project and presenting it to a jury.  This year, the task for all the teams is to create a homework application with their mentors' support:   “Creating a homework application will motivate students, developing their innovative thinking, technical competence and collaboration skills that will prepare them for future challenges in the IT sector.“ - shared Nikola.   Good luck to his team and may the best application win!      #AIBESTTechAcademy

What happens when prolific and creative cybercriminals leverage Generative AI’s limitless capabilities? GenAI can automate and accelerate malware code generation, detect vulnerabilities in security systems, and develop evasion techniques. As ChatGPT imposes restrictions, cybercriminals deploy the likes of FraudGPT and DarkBart to create phishing emails, cracking tools, or carding schemes. “Dark LLMs” are also used for adaptive malware, dynamic malware payloads, content obfuscation, etc.  This means cybersecurity teams need to be at their vigilant best to ensure maximum protection at all times and learn how to use AI-powered security defenses.

Innovation is a part of our DNA.  12 years ago we committed ourselves to leveraging technology to deliver long-lasting success to our partners.  Read more about our journey in Kapital.mk 's article: