Investment Magazine

When the Australian Financial Complaints Authority releases its official statistics for the past financial year, it will show the rate of increase in superannuation complaints has slowed. However, despite the Minister for Financial Services Stephen Jones urging the industry to do better 12 months ago, complaints about delays in handling insurance claims remain the number one source of member disgruntlement. Richard Land, AustralianSuper | Meagan Birch, Future Group | Heather Gray | Olivia Sarah-Le Lacheur GAICD, MetLife Australia | #superannuation #insurance #InvestmentMagazine https://lnkd.in/gdZ885ty

Explosive allegations about misconduct by militant trade union the CFMEU and its historic and interpersonal links to Cbus are fuelling political opposition to the growing profit-to-member super sector. Longtime critic Senator Andrew Bragg used the Investment Magazine Insurance in Super Summit to call for Cbus chair and federal Labor Party president Wayne Swan to resign from one or both of the roles. #CFMEU #superannuation #InvestmentMagazine https://lnkd.in/gYHruyef

Backed by two of the nation’s biggest super funds, AustralianSuper and HESTA, real estate managers Assemble and Super Housing Partnerships have merged to "further unlock” the capital flow across mid-market housing. #realestate #affordablehousing #InvestmentMagazine https://lnkd.in/g6ucysdC

Minister for Financial Services Stephen Jones has softened his tone on insufficiencies in trustees’ claims handling processes. However, he told the Investment Magazine Insurance in Super Summit that it’s “a bit early to claim success” on eliminating delays in insurance claims-handling, with room for improvement remaining. #groupinsurance #InvestmentMagazine https://lnkd.in/g_BNdVhe

The Investment Magazine 2024 Insurance in Super Summit concludes with a fireside chat with Professor Matthew Kiernan AM, one of Australia's foremost neuroscientists. Chaired by Conexus Financial's Founder and managing director, Colin Tate AM Tate. This session explores groundbreaking research on Alzheimer's, dementia, anxiety, and depression, highlighting the latest in mental health and brain science. Professor Kiernan serves as NeuRA (Neuroscience Research Australia)’s Chief Executive Officer and Institute Director. You can learn more about NeuRA here - http://www.neura.edu.au/ Special thanks to our partners:  MetLife Australia Zurich Insurance AIA Australia TAL Australia #investmentmagazine #insuranceinsupersummit

The Investment Magazine 2024 Insurance in Super Summit's next session features a moderated discussion with industry leaders, reflecting on the key themes of the Summit and their commercial, organisational and policy priorities. Stay tuned for more coverage. Christine Cupitt, Chief executive, Council of Australian Life Insurers (CALI) Vicki Doyle, Chief executive, Rest Jenny Oliver, Chief executive, group life and retirement, TAL Australia Deanne Stewart, Chief executive, Aware Super Geoff Summerhayes, Chair, Zurich Insurance Chair: Aleks Vickovich, Editor-in-chief, Conexus Financial #insuranceinsupersummit

The Investment Magazine 2024 Insurance in Super Summit continues with a workshop on 'Meeting community expectations on claims handling'. This substantial session features a panel that includes a leading insurer, super fund, and other stakeholders to discuss rising complaints relating to insurance and death benefit claims and how to improve systems and ensure better member outcomes while ensuring trustee obligations are met. Meagan Birch, Executive director, product and operations, Future Super Heather Gray, Lead ombudsman – superannuation, Australian Financial Complaints Authority (AFCA) Olivia Sarah-Le Lacheur GAICD, Head of service & operations Australia, MetLife Australia Richard Land, Head of insurance product, AustralianSuper Chair: Simon Hoyle, Editor at large, Conexus Financial

Minister for Financial Services Stephen Jones provided an exclusive update today at the Investment Magazine Insurance in Super Summit, offering a glimpse into how group insurance arrangements fit into his vision for the super system ahead of the next election. Look out for full coverage on Investment Magazine in the upcoming days. #stephenjones #insuranceinsupersummit

The Investment Magazine 2024 Insurance in Super Summit has commenced here at the InterContinental Sydney Double Bay. Our first session begins with a panel on 'Embracing a new era of rehabilitation and wellness'. This opening session focused on the benefits of wellness programs and rehabilitation for super fund members, sparking a debate on a progressive group insurance framework that supports rehabilitation and return to work. It addressed the rise in mental health claims and proposed life insurance as part of the national health and social safety net. Stay tuned for more coverage. Lucy Hartley, Head of wellbeing, AIA Australia Tim Hewson, Director and founder, Mongrels Men Health & Wellbeing Men Matt Paterson, Chief claims officer Australia and New Zealand, Zurich Insurance Chair: Colin Tate AM, Managing director, Conexus Financial Special thanks to our partners:  MetLife Australia Zurich Insurance AIA Australia TAL Australia #investmentmagazine #insuranceinsupersummit

Ahead of her appearance at the Insurance in Super Summit on Tuesday, Australian Financial Complaints Authority lead superannuation ombudsman Heather Gray acknowledges that funds are “working hard” to increase resources and improve efficiency in responding to member queries. But with increasing political scrutiny around group insurance, funds need to go beyond “working hard” and actually come up with ways to better meet community expectations. #AFCA #insurance #InvestmentMagazine https://lnkd.in/g_8_qDxT