Customer Experience Director

Who We Are

• We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
• Competing against the biggest tech companies
• Inventor of the InRead Video
• Partner with the biggest media agencies and brands
• Global partnerships with premium publishers
  
  

Teads is seeking for a Customer Experience Director, based in Sydney, Australia, to lead the ANZ CX team with the support of the Managing Director, ANZ. The candidate will be the go-to person for key strategic account, campaign management, client and stakeholder relationships for the Sydney market.

You will be working closely with other departments and create a strong bond with the team members to ensure smooth campaign deliveries are executed and KPIs are met. You are lively, positive, passionate about all things digital advertising and have a great sense of ownership.

What Can You Expect In This Role

Activation and Delivery

• Assist in onboarding of customers to our self-service buying platform or DSP
• Be the lead point of contact for all client communication post-sale
• Lead preparation for campaign activation through clear and concise communication efforts with clients
• Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis
• Analyze performance data to highlight key trends
• Plan and execute multiple incremental revenue prospecting plans each quarter
• Monitor the campaign pacing, performance, and make optimization to achieve the client KPI
• Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
• Plan and execute the end of campaign report presentation for Key clients
• Help checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
  
  

Team management

People Management

• Responsible for the growth and development of five direct reports
• Maintain regular 1-1 catch ups with direct reports to set objectives, and discuss the teams progress towards their goals, providing guidance related to problem solving, workload prioritisation and client communication strategies
• Thought Leadership
• Strong relationship building skills, with the proven ability to gain and maintain trust and influence with senior stakeholders
• By 6 months of the role, this person will have established a strong understanding of processes and built internal relationships, enabling them to be a thought leader and go-to for operational knowledge and best practice
• By 6 months within the role, this person will be involved in planning business strategy initiatives, collaborating with Head of CX, Head of Sales, Enterprise Director, Publisher Director and others within the business to define the strategy for the future of the business
• Help internal team development through consistent and thorough knowledge sharing exercises
  

You Must Have

• A minimum of six years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company
• A minimum of one year of direct management experience of one or more team members
• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
• Programmatic Advertising
• Performance Advertising (direct response)
• Header Bidding
• Open RTB Protocol
• Experience in collaborating with senior stakeholders and leading projects to establish processes will be highly regarded
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
• Possesses exceptional written and verbal communication skills
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others
• Team player
  

Benefits At Teads

• Competitive Salary Packages
• Quarterly Bonus on KPI achievements
• Health and Wellness Benefits
• Mental Health Programmes
  
  

About Teads

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies, and publishers through a team of 1,200 people in 50 offices across more than 30 countries. For more information, visit: www.teads.com

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

Personal Data Processing Disclaimer

By submitting your application for this role, you expressly consent to Teads collecting, using, storing and processing (“Processing”) through and in Teads’ systems, which includes any third party systems used by Teads for such Processing, all personal data included in or provided by you in relation to your application (“Personal Data”). You further consent to Teads Processing such Personal Data for the purposes of conducting of Teads’ recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within Teads which you might be a good fit for. If you wish to withdraw your consent, please email [email protected].

Important Disclaimer for Recruitment or Search Firms

Teads does not accept unsolicited resumes sent directly from recruitment or search firms. By submitting a candidate’s unsolicited resume to any Teads representative, the relevant recruitment or search firm’s representative expressly agrees on behalf of such firm that, regardless of whether such firm has an agreement with Teads, Teads shall have full ownership of such resume and will not make payment of any fees or monies to the firm in the event it hires such candidate.