Michelle Lue-Reid

Michelle Lue-Reid

Sydney, New South Wales, Australia
3K followers 500 connections

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About

I help organisations change and grow. I have defined business strategies, refreshed operating models, built amazing teams, and led complex transformation programs that provided new sources of competitive advantage for some of the most respected and international companies.

I have gained a reputation for bringing people together towards a common mission, instilling energy and purpose, operating with ease across levels and types of stakeholders, successfully delivering complex change, simplifying the customer experience, and driving performance yielding “bankable” results.

I deeply believe in developing the next generation of leaders. I champion women’s causes and mentor / sponsor talented people in their professional development.

SPECIALITIES: Strategic Leadership, Strategic Implementation, Shareholder Value, Business Transformation, Customer Experience, Simplifying Technology, Lean Six Sigma, Operational and Process Excellence, Program Delivery, Continuous Improvement, Data and Analytics, Change Management, and High-Performing Teams.

Winston Churchill advised, "To improve is to change; to be perfect is to change often." Some of my achievements include:
1. Led business transformation programs to deliver value: $180MM in one organisation, $330MM in another company
2. Improved customer experience: uplift of 30-100% in turnaround times (speed) & reduced complaints (quality)
3. Digitised core technologies & simplified business processes: typical result of 40% reduction in complexity (simplicity)
4. Achieved Shingo SILVER Medallion for operational excellence at CBA: first bank globally

AICD Foundations of Directorship, Masters in Business Administration (MBA), Bachelors of Science Engineering (B.Sc), Master Black Belt (MBB).

Experience

  • TPG Telecom Graphic

    TPG Telecom

    Sydney, New South Wales, Australia

  • -

    Melbourne, Victoria, Australia

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    Melbourne, Victoria, Australia

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    Melbourne, Australia

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    Sydney, Australia

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    Sydney, Australia

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    Sydney, Australia

  • -

    Toronto, Canada Area

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    Toronto, Canada Area

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    Toronto, Ontario, Canada

Education

  • Graphic

    -

Licenses & Certifications

Volunteer Experience

  • Shingo Institute - Home of the Shingo Prize Graphic

    Global Assessor for Shingo Prize / Shingo Alumni

    Shingo Institute - Home of the Shingo Prize

    As an experienced and global Shingo Prize assessor, I serve as a member of a diverse team and provide valuable feedback to the organisation or research submission being assessed for the Shingo Prize. An examiner’s expertise is a function of experience and training with the Shingo Model™ and assessment criteria and their years of implementation and management.

    I have performed on-site assessments of six world-class facilities in the USA, Costa Rica, India, South Korea, Ireland, and Chile…

    As an experienced and global Shingo Prize assessor, I serve as a member of a diverse team and provide valuable feedback to the organisation or research submission being assessed for the Shingo Prize. An examiner’s expertise is a function of experience and training with the Shingo Model™ and assessment criteria and their years of implementation and management.

    I have performed on-site assessments of six world-class facilities in the USA, Costa Rica, India, South Korea, Ireland, and Chile from diverse industries e.g., financial services, tire operations, electronics, vaccum and abatement solutions, pharmaceuticals, and mining.

  • Scouts Victoria Graphic

    1st Beaumaris Sea Scout: Fundraising Committee & Parent Support Committee

    Scouts Victoria

    - 5 years

    Children

    Identify fundraising priorities, organise events and volunteers, and write requests for charitable grants to support the children and families comprising the 1st Beaumaris Sea Scouts.

Courses

  • McKinsey Academy Executive Leadership Program (ELP) - Australia and New Zealand

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  • Shingo Discover, Enable, Enterprise Excellence and Continuous Improvement

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  • Women on Boards - Realising Your Potential

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  • z Agile for Executives

    -

Honors & Awards

  • Shingo SILVER Medallion for Commonwealth Bank of Australia, Collections & Customer Solutions

    Shingo Institute - We promote and recognize world-class organizational culture that drives results

    The Shingo SILVER is a worldwide recognised symbol of an organisation that is "maturing on the journey with primarily a tool and systems focus."

    I played a pivotal role in the Commonwealth Bank of Australia achieving the Shingo SILVER Medallion from the application, authoring the Shingo Achievement Report, and being the primary CBA contact for Shingo during their examination in November 2015.

  • Team & Individual Quarterly Awards - Ten

    RBC Royal Bank

    I or my team received 10 team and individual quarterly awards for excellence.

Languages

  • English

    Native or bilingual proficiency

  • French

    Limited working proficiency

Organizations

  • Shingo Institute

    Executive Advisory Board Member

    - Present

    As a member of the Executive Advisory Board, I assist the Shingo Institute to accomplish its mission. Put simply, "to improve the process of improvement."

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