Ernie Zibert

A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

This ebook provides guidance on how best to assess the value of your cloud services.

Avoid rain and even thunderstorms in your selection and management of cloud providers by implementing the recommendations in this ebook.

This ebook answers two questions: Is there any difference between governing traditional outsourced service providers and cloud providers? and ‘how do you to best govern your cloud provider relationship?’

This ebook details the best practices for the effective governance of your cloud service provider(s). If you want, or need to know how, to best… Show more

Avoid rain and even thunderstorms in your selection and management of cloud providers by implementing the recommendations in this ebook.

This ebook answers two questions: Is there any difference between governing traditional outsourced service providers and cloud providers? and ‘how do you to best govern your cloud provider relationship?’

This ebook details the best practices for the effective governance of your cloud service provider(s). If you want, or need to know how, to best govern your cloud provider(s) then make the small investment. It will prove your best return in 2012. Show less

For the on-going success of any outsourcing deal, you need a clear understanding of the relationships between the five dimensions of sourcing value. The free e-book provides an insight into these value relationships. A must read for customers and suppliers of Managed Services.

In this e-book I discuss outsourcing’s two main evils; 'Paying for Nothing' and 'Paying Twice for Something'. This free e-book is a must read for those working in IT outsourcing.

This free ebook provides guidance to both buyers and suppliers of IT services on how to best manage the relationship. It explains the CHIPS acronym and why you always get CHIPS with an order of IT Services.

This book has only one objective, namely; to demystify sourcing governance. The book contains formulae for the successful implementation and management of an efficacious sourcing governance framework. The intended benefit is that firms and service providers will be able to focus on the truly value-adding elements of the sourcing relationship.