🚀 Big wins for Influx! A top US industrial firm trusted us to power up their two-sided marketplace. With our on-demand team of 10 rockstar sales reps, we locked in serious growth and sealed $1.6M in new revenue in just 5 months! #SalesSuccess #SalesTeam #SalesSupport
Influx
Technology, Information and Internet
Cremorne, Victoria 40,457 followers
Influx is your extra layer of support, answering tickets quickly, 24/7, in a simple month to month format.
About us
Influx is the global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams. Companies like Blenders Eyewear, ClassPass, Biteable and Sendle work with Influx to make their support teams fast, flexible and scalable.
- Website
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https://influx.com
External link for Influx
- Industry
- Technology, Information and Internet
- Company size
- 501-1,000 employees
- Headquarters
- Cremorne, Victoria
- Type
- Privately Held
- Founded
- 2013
- Specialties
- customer service, customer support, customer success, live chat, ecommerce, saas, sales, and customer support outsoucring
Locations
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Primary
Get directions
10-20 Gwynne St
Cremorne, Victoria 3121, AU
Employees at Influx
Updates
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More businesses are offering multiple support channels, making it easier for customers to get help where they want it and increasing customer satisfaction. Influx can help you launch new channels to be available where your customers are. Learn more at influx.com/scale-up
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Great customer service is essential in every industry. Cast your vote and join the conversation on what good #customerservice means to you!
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💡 In today's world of one-click shopping, a sleek website isn't enough. Light My Bricks realized the need for "above and beyond" #eCommerce customer service. Here's how teaming up with Influx made a difference ↓ ▸ Stellar CSAT: Achieving 95% customer satisfaction and 4.7-star reviews on Trustpilot. ⭐️ ▸ Rapid Responses: Addressing live chat queries in less than 2 minutes. ▸ Scalable Solutions: Seamlessly supporting new product releases without compromising service quality. 🔗 Read the full case study below and share your thoughts on eComm #CustomerService essentials.
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Earning 4.7 stars ⭐️ on Trustpilot is no easy feat, but Light My Bricks (renowned for its exceptional customer service) has perfected the art of going "above and beyond" to support customers. Through prompt response time, transparency, and personalization, LMB illuminates 💡 both LEGO® creations and customer experiences to earn 5-star reviews from over 92% of customers. Learn more in our latest case study ↓ #casestudy #starratings #reviews #customersupport
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Top brands like Blenders and Winkl boosted customer satisfaction to 94% by leveraging these strategies. 🚀 Get insider tips on how to wow your customers with exceptional value at every touchpoint. ↓
Your brand's secret weapon for explosive customer loyalty
Influx on LinkedIn
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High ratings visibility = more sales Did you know that 90% of customers consider ratings and reviews before clicking the "Buy Now" button? 🛒 With Influx, eCommerce businesses are boosting their star ratings by 24%! ⭐️⭐️⭐️⭐️⭐️ Learn more at influx.com #eCommerce #ratings #reviews #customersupport
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See how Influx's fully managed sales solution helped one client close $1.6 million in new revenue in five months. 👇
Marketplace unlocks $1.6 million in new revenue with on-demand sales agents
Influx on LinkedIn
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Finding the right talent is hard and time-consuming. So we've set out to make your recruiting a little easier with our latest article on the pros and cons of hiring vs #outsourcing. Take a look! 👀
The pros and cons of hiring vs. outsourcing
Influx on LinkedIn