humii

Did someone say buying booze online is getting even more enjoyable? 🥳 We're thrilled to announce that the Liquor Marketing Group is now part of the humii family as our first liquor customer in Australia! 🍾🍺🍸🍷 Cheers to LMG for being true innovators, and setting a new standard in the online liquor experience! 📊 🥂 🍾

Let's Talk About NPS... From our experience, most retailers still use NPS as a rough measure for their online CX. But is it sufficient? 1. NPS doesn't explain the WHY behind the performance. 2. NPS only considers feedback from existing customers—highly biased. 3. NPS barely scratches the surface of the end-to-end customer journey. 4. NPS lacks benchmarking data. 🤔🤔🤔 Here Are Your Options: - Understand the WHY: Scrape through tons of (biased) customer feedback and piece the puzzle together. - Ask Your Customers: Seek detailed (biased) feedback, but tread carefully—they might get annoyed being asked repeatedly. - Find Unbiased Shoppers: Hunt down shoppers you haven’t converted yet. At scale. Good luck—this could be a mission. And don’t forget to get their feedback on your competitors too! You see? Getting details across 200 data points for your and your competitors' online CX is not easy... until there was humii 💜 We're here to make your life easier and provide the answers you deserve to make never lose a customer again! 🚀📈✨

Surprising facts about humii... 1. Born from Frustration: We started because we were fed up with not knowing the 'why' behind NPS scores. It felt like a guessing game... and should we really waste our time guessing why customers rate us the way they do? 2. Unbiased Feedback: Why only ask customers for e-commerce feedback? E-commerce feedback should also come from unbiased shoppers, just as you would collect feedback from unbiased mystery shoppers in your stores, right? 3. Our Mystery Shoppers? They're chipping away across the country and in the UK and can be matched to your target group. For benchmarking purposes, we've been mystery hundreds of retailers, and you’re probably one of them... 4. We Love Sharing Real Results: Curious about The Iconic's online experience benchmarked against David Jones, Myer, Country Road, and Princess Polly? Just check out our live demo on our website!

🤔 If retailers ask mystery shoppers for store feedback to enhance the experience, why not tap into online mystery shoppers for online store feedback? 🛒💻 It's a clear opportunity to elevate the digital shopping experience. And let's be real—do you want to annoy your own customers for biased feedback, just because they've already converted? Time to rethink and get unbiased insights from online mystery shoppers! 🚀 Sounds easy, doesn't it? Ohh, curious about the feedback? Check out what online mystery shoppers had to say about The Iconic in our live demo on our website!

A little while ago, we gave you the chance to choose which retailer’s online experience we should analyse next... 🍿 🥁 No surprise... it's The Iconic! 🎉 Excited to dive in? Check out our live demo on our website to see: The Iconic pitted against: David Jones 🛍️ Myer 🏬 Country Road 👗 Princess Polly 👠 👀 👀 👀 Who is raising the bar when it comes to online CX in Australia? 🤔 Who's standing out in the different stages of the online shopping experience? And how has their online CX transformed over the last 12 months? 📈📉 Get ready to delve into insights you might need to hear! 🚀📊

Caught in the Act 🧐 Actual footage of a retailer searching for reasons why their customers abandon their website or fail to return. 🔍🛒 Good luck, mate, you’re on the right path…sort of! 😜 Conscious of people being allergic to hay and needles, we have developed a better solution to make your life easier. 🛠️✨ It's called online mystery shopping, sounds simple, doesn't it? Reach out if you want to learn more 🌐💡

Why ecommerce leaders need humii.... 1. No more blind dates: Sick of customers ghosting you after one visit? Our online mystery shoppers spill the tea on why they leave and what’ll make them stay. 🕵️♀️💬 2. Spy on the competition: Ever wondered what your competitors are up to? We’ve got the inside scoop to keep you one step ahead. 📊👀 3. Actionable insights, not just numbers: Forget confusing stats. We give you the juicy details behind the data so you can take real action. 📈✨ Something is brewing... ☕️🔮🌪️.....

📣 Is your online CX strategy outdated? 📣 In today’s fast-paced digital world, traditional customer experience (CX) strategies are no longer enough. Are you still relying on outdated metrics and assumptions, or biased opinions? Here’s the hard truth: 💡 NPS alone won’t save you: It’s time to look beyond NPS and dig into real, actionable insights explaining the why. Is the NPS even measuring what matters to shoppers? 💡 Customers don’t care about your story if your site sucks: A beautifully crafted brand story means nothing if your online experience is frustrating and clunky. 💡 Competitor envy won’t get you anywhere: Stop obsessing over your competitors’ successes and start analysing why your customers are leaving or never come back. At humii, we’re not here to sugarcoat things. 🍭🛑 We dive deep with our unbiased online mystery shoppers to uncover the harsh realities of your digital CX. And your competitors..... If you’re not ready to face the truth, maybe humii isn’t for you. But if you are, let’s talk. 📢 Contact form on our website. 💌

MASSIVE fan girl moment incoming... 🤩 🤩 🤩 Team humii is pumped to welcome VRG GRL onboard! An amazing brand that speaks through creativity and colour. And just like millions of other Aussies we're also in love with their beautiful prints and designs 😍 😍 😍 We're proud to support Cale Suesskow and the team to outperform their competitors through amazing customers experiences! #ecommerce #onlineretail #customerexperience #fashion #cx

👞 Welcome, Clarks UK! 👞 Craftsmanship meets innovation since 1825. Often imitated, never bettered. In the Clarks archive of more than 22,000 styles are shoes that have sparked revolutions, defined generations, and captured imaginations. We are ready to spark revolutions in the online customer experience world! Let's go 🚀