Reviews (320)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100 reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100 reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for selling digital products such as e-books, music files, and PDFs on Shopify. They appreciate its easy setup, customizable email templates, and direct digital content management. The platform is noted for its reliability and efficient file delivery, with features like update notifications and immediate alerts for delivery failures enhancing customer service. Support is frequently praised for being responsive, helpful, and quick to resolve issues, significantly improving the user experience.
Refine
-
By rating
So far so good. Easy to setup and get started. Customer service seems great. I haven't received any orders yet, but once I do I can write a full review.
This app is very good, I've never had a problem and neither had my clients, also the users support is great!
Thanks for the positive feedback! It’s fantastic to hear that both you and your clients have had a smooth experience with the app, and that our support team has been helpful. I wish you the best for your store.
Please feel free to reach out for anything else, we're here to help!
- Sneha / Merchant Success
This was my first time setting up to sell a digital product and it was an easy process, which I definitely appreciated. I like that their paid plans are reasonably priced. I had a question and the representative got back to me promptly and was very kind and professional. After I set up my product, I ran a test order and everything went smoothly! I highly recommend the Filemonk app.
This app is super easy to use! Makes fulfilling my digital products simple. I was also able to double my upload limit with the help of the support team. Really enjoying using this app.
Just started using app - customer support is great! Quickly connected to agent and he was absolute rock star - quickly provided all answers and found the best solution. Love using it!
Thank you so much for the review! Glad our team could help you understand the app and that Filemonk is exactly what you're looking for to sell your designed architectural products.
We're here to help anytime. We wish you the best for your store. :)
The support team at Filemonk is really awesome!
I needed help setting up and uploading my files and Prarthana was able to assist me within minutes.
Greatly appreciate what these guys have to offer, and Thank you so much Prarthana!
Great app. Very user friendly and delivers files to my customers quickly and efficiently
Thank you for the feedback! We're so glad to hear the app is making things easy for you and getting digital files to your customers smoothly. We wish you the best.
If there’s anything else we can do, just let us know! :)
- Sneha / Merchant Success
I've tried other digital product apps for Shopify, but this one is my favorite. The interface is decently easy to use, and I've had no issues with any of its features. Seems to be doing exactly what it says it'll do. Support is also very responsive and helpful.
Great app, easy to install and understand. Glad to have an app that can be easily integrated with Thank you page for customers just to download digital products. Support is amazing.
L'assistance m'a aidé et a résolu mon souci de DKIM pour approuver mon adresse mail. Cependant, cela a pris beaucoup de temps, environ 2 heures pour moins de 10 messages. Soyez patient si vous avez un souci.
J'aime beaucoup l'application et ses fonctionnalités, qui sont vraiment excellentes et répondent bien à mes besoins. Toutefois, le service client est crucial pour les utilisateurs, surtout dans des situations urgentes. Mon problème était assez urgent et cela faisait 3 jours que je n'arrivais pas à le résoudre avec les explications dans les paramètres. Donc, quand le service client traîne, c'est un peu décevant.
Malgré cela, l'application dans son ensemble reste super, et le prix est très abordable pour ce qu'elle offre. Avec quelques améliorations du côté du service client, l'expérience utilisateur serait encore meilleure.