UKG Pro 4

User friendly, but I have a suggestion…

I love the “sync my schedule”, however, we still have to sync it every week instead of it detecting new schedule changes. And when we do sync it, it shows up as a new sync, so, for example, this week (today being Sunday) I see my daily schedule listed twice in my calendar, and next weeks is listed once. And I will update it when my new schedule is posted on Friday, so this week will then show 3 times, next week will show twice, and the week after will show once. Is there anyway to refine that aspect?

Geo location does not work half the time

Since our company switched to this system it has made managing your schedule ten times more difficult. Even close to a yr later and staff is still struggling with figuring it out. Since company switched to minute pay the geo location does not always work. If your punch does not go thru first time input for a manual over ride. Our store leaders keep complaining how much more work this new system is. Apparently punching at the old time clock means more work for management because they now have to approve every punch. Twice our union has had to file pay grievances for us because the system goes down a lot and outages that last more than a week. Please let us input sick pay request. Management has to over ride it. Availability works great if management or lead takes it as a suggestion not a half to. Our hours gone down with this system and staffing hrs repeatedly cut. I have gotten to the point that i no longer care, will do the bare minimum and will not go out of my way for this company any more. It’s pretty much gotten to the point where i will only do what is in esced. Union dictates you can not write one schedule then change it repeatedly thru the week. Managers have to over ride in punches as most of them do not register. Now that we get paid by the minute if it does not work do not loose pay manual entry it. The app has no problem clocking you out. In is the problem.

Developer Response ,

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at [email protected] so we can help provide you with a solution.

Meh…some bugs to work out

So I have to use this app as a semi remote worker per my employer. It works better than the old app but I still have to double check that my punches when through. My biggest frustration is with with the location feature which seems broken. I have it enabled to have the location access as the app requires to use the time clock. I never change my settings yet it frequently reminds me of the requirement and takes me to my settings. I don’t change anything on the settings page because it’s already correct but I have to do this before the app allows me to clock in. When I’m in a hurry this is an extra delay.
Also the app uses my Face ID but randomly will require my password and two factor authentication which of course also adds time.
When it works it’s fast and easy but I never know how it’s going to work.

Developer Response ,

Thank you for reaching out, we would love to look into this for you. Will you please share additional details so we can investigate? Please email us at [email protected].