We are excited to share highlights from the recent Tanfeeth Leadership visit to our Ras Al Khaimah Operations Center where our CEO, Maryam Bahlooq and Chief Voice Operations Officer, Fatima Abdulrahman Al Awadhi engaged with our exceptional all-female Emirati team. The visit was filled with recognition of the team's outstanding performance and insightful discussions on experiences, challenges, and aspirations. The center, offering services from Contact Center Operations to Financial Remediation and much more, showcases the strong capabilities of female Emiratis leading the way and supporting the UAE’s Emiratisation agenda. We are deeply committed to fostering growth, innovation, and empowerment within our organization, ensuring every voice is heard and valued. Together, we continue to drive excellence and support women's advancement in the workplace. #EmployeeEngagement #Leadership #Tanfeeth
نبذة عنا
As a true partner to Emirates NBD Group, we pride ourselves on providing outstanding customer service. Established in 2011, Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting Emirates NBD Group through the delivery of regional expertise, cost efficiency, and unparalleled customer experience marked by quality, consistency, and efficiency. In Arabic, 'Tanfeeth' translates to 'getting the job done,' which perfectly encapsulates our commitment. Functioning as an operations and service platform, we adhere to international customer service standards, striving to set new benchmarks for customer service excellence throughout the region. Our ultimate objective is to cultivate exceptional customer experiences through partnership, passion & people. Tanfeeth provides fully customized, flexible and scalable solutions through lean processes, which are embedded in an entire customer-centric ecosystem. We contribute to Emirates NBD Group's cost efficiency revenue, minimize risk through process optimization, and boost productivity. Our overarching aim is to elevate the standard for customer experience throughout the region. In our capacity as a support partner to Emirates NBD Group, we manage the back-office operations teams for the Group entities, including: - Emirates NBD & Emirates Islamic Contact Center Operations - Emirates NBD & Emirates Islamic Financial Remediation - Compliance Operations - Finance and Accounting - International Payments - Trade Finance Services - Treasury Operations - Retail Credit Operations - Procurement Operations - Human Resource & Employee Services
- الموقع الإلكتروني
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https://www.emiratesnbd.com/en/tanfeeth
رابط خارجي لـ Tanfeeth
- المجال المهني
- الأعمال المصرفية
- حجم الشركة
- ١٠٠١ - ٥٠٠٠ موظف
- المقر الرئيسي
- Dubai
- النوع
- شركة يملكها عدد قليل من الأشخاص
المواقع الجغرافية
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رئيسي
احصل على اتجاهات السير
Meydan Business Park
Nad Al Sheba
Dubai، AE
موظفين في Tanfeeth
التحديثات
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Marking three years at Tanfeeth, Alia Al Hawai expresses deep gratitude for the transformative impact of the Bedaya program on her journey as an Operational Risk Assistant Manager. Appreciating the invaluable mentorship and immersive learning experiences, she feels empowered to navigate operational challenges and foster successful collaborations. Alia's experience serves as a humble reminder of the importance of continuous learning and mentorship, inspiring her to uplift and empower fellow Emirati talents on their professional paths. #Tanfeeth #EmiratiTalent #ProfessionalJourney
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Originating in Japan and made famous by Toyota, the 5S methodology is a powerful approach to streamlining workflows and maximizing efficiency in the workplace. This effective system can be summed up with the mantra: 'A place for everything and everything in its place.' By implementing 5S, we can create organized, productive, and efficient work environments. #5S #Efficiency #Tanfeeth
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We, at Tanfeeth and Emirates NBD, are thrilled about the success of our joint Voice of the Customer Day. We are eager to drive innovation, enhance customer experience, and bring about positive change in the banking industry. We are very proud that our Voice Chief Operating Officer Fatima Abdulrahman Al Awadhi is leading this initiative and overseeing it. #Tanfeeth #cx #dx #sharedservices #uae
We believe the best ideas come from collaboration. 💡 Partnering with Tanfeeth, our first-ever Voice of the Customer Day was a success, building connections and empowering customers to share their needs. We engaged customers with interactive workshops, hosted by the Emirates NBD teams, behind our banking products and services. We are committed to innovating through empathy, active engagement, and openness to change. This two-way dialogue will allow us to make meaningful changes and enhance our offerings, creating a better banking experience for all. 💬✨ #CustomerVoice #Innovation #CustomerExperience #EmiratesNBD #CustomerFeedback
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At Tanfeeth , we care about our employees and believe in supporting them to reach their full potential. HIPO (High Potential) is an exclusive program for a select group of highly motivated individuals who live our values on a day-to-day basis. Let’s hear from our most recent batch of HIPO graduates and what they thought of the program. #Tanfeeth #HiPo
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Effective problem solving defines issues and finds actionable solutions, fostering a culture of ongoing improvement. Highlight problems in daily huddles for transparency and use tools like A3 or T-Cards to pinpoint root causes and implement solutions. #Tanfeeth #Problemsolving
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Effective performance management relies on coaching and feedback. They align team priorities, address areas for improvement, and motivate employees. A clear development plan, regular feedback, and tools like GROW and SWOT analysis can unlock your team's potential. Let's cultivate success together! #Tanfeeth #Leadership #EmployeeDevelopment #Coaching #Feedback
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Meet Aysha AlFarsi a valued member of our Tanfeeth team since 2021. Aysha shares her inspiring journey through the Bedaya program and the achievements and skills she has gained along the way. Her story is one of many and highlights the benefits of joining Tanfeeth’s Bedaya program to unlock potential and pave the way for a successful career. #Tanfeeth
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At Tanfeeth, we've always said our people are our biggest asset. So today, on International HR Day we are celebrating the people behind the people, the individuals who care for our employees and go above and beyond to support and accommodate our employees' needs. Thank you to our Tanfeeth HR team - we appreciate everything you do. #Tanfeeth #InternationalHRday
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