CXSA - Customer Experience Institute, Advisory & Community | معهد واستشارات تطوير تجربة العميل

🌟 Exciting News! 🌟 CXSA is proud to announce that we are the ONLY Customer Experience Institute to receive full dual accreditation for Training Excellence by CPD (Continuing Professional Development) Standards! 🏆✨ This recognition ensures that we provide quality & next-practice innovation in line with world-class organisations such as Nestlé Purina, Pfizer, United Airlines, University of Cambridge, Amazon, Microsoft, Google, Harvard, Stanford, University of Oxford, and MIT. 🌍🎓 We are thrilled that our exceptional Customer Experience and wider training programs, certifications, and curriculum have been acknowledged and affirmed at such a high level. 🎉📚 Thank you for your continuous support! 🙏 #CXSA #TrainingExcellence #CPDAccredited #CustomerExperience #ProudMoment

Charles Bennett, our President and Co-founder, is very much looking forward to moderating a panel at the 6th Annual International Patient Experience Symposium https://lnkd.in/gYxDrPre in Abu Dhabi 0n 27 - 29 May at The Regis Abu Dhabi. He will be exploring Patient Experience Excellence and Innovation as a key differentiator for healthcare. Being good at Patient Experience is a start and many healthcare orgs are achieving that. The critical question for many is how do you make Patient Experience a critical differentiator for your organisation? - Is it by trying to be as good as possible at your best practice? - Is it about technology and innovation? - Is it just about skilled and motivated people? - A combination? Or something else? Some of the newer insights may surprise you. Join us at what should be a fascinating and very worthwhile event - www.biiipx.com/register    #IPXSymposium #IPX #PX2024 #HealthcareRevolution #PatientExperience #PatientExperience2024 #PatientCentric #PatientEngagement #CareMeetsInnovation #healthcareinnovation #PatientCare #EmpathyInHealthcare #empathy #patientcenteredcare #patientsfirst #patientcentricity #patientoutcomes #healthcare #healthcareinnovations #healthtech

Live from Jakarta at DigiTrans Asia 2024!  Hassan Mohammad, is leading the charge on harnessing Customer-Centricity for Innovation and Digital Transformation, and the role AI plays in it. Key takeaway? Embracing a digital strategy that truly centers on the customer, prioritizing their customer journey over internal process. Education is also key in supporting this shift to a customer experience-driven approach, marking a radical departure from standard digital practices. This approach is essential for setting new standards, achieving more valuable outcomes and creating a differentiator that was not there before. Special thanks to our panelists & attendees for a day full of insightful exchanges!  Raine Renaldi , Mayank Singh & Rajesh Grover #CXSAGameChanger #DigitalTransformation #AI #CX #CustomerExperience #Innovation BII Domino's Pizza Indonesia

At the Arab-Afro Digital Payment Symposium in Casablanca today, Peter Halsor led a fantastic discussion on Driving Growth with Customer-Centric Innovation. Also, the panel on Crafting the Future Retail Experience was a highlight, featuring insightful contributions from experts Mehdi Jakani & Razan Khalil. They explored strategies for enhancing growth, customer loyalty, & sustainable success in retail, moderated by Peter Halsor . KITEA , Hudson Morocco , BII #CXSAGameChanger #CXSA #DigitalPayment #CustomerExperience #Innovation #ArabAfroDigiPay #ArabAfroFinance #RetailExperience #DigitalExperience #CXSA_GameChangerAfrica

Join us for Charles Bennett's talk on what top #CustomerExperience Leaders do differently, & learn how #CX can enhance #FinancialServices at the Arab - Afro Digital Payment Symposium, Exhibit, & Awards. BII 📅 On April 24th & 25th 📍 Location: Barcelo Anfa Casablanca, Morocco Register here 👉 https://lnkd.in/dBb7pMw8 #ArabAfroDigiPay #ArabAfroFinance #RetailExperience #DigitalExperience #CXSA_GameChangerAfrica, #CXSAGameChanger, #CXSA

We are excited to be a Supporting Association at the Arab-Afro Digital Payment Symposium, Exhibit, & Awards, focusing on Customer-Centric innovations for economic growth in #Africa & the #MiddleEast. Check the agenda & join us to make a difference! https://lnkd.in/dMeKFtRX   📅 April 24th & 25th at 📍 Barcelo Anfa Casablanca, Morocco 👉 Grab your seat: https://lnkd.in/dBb7pMw8 #CXSA_GameChangerAfrica #CXSA_GameChanger #CXSA  #ArabAfroDigiPay #ArabAfroFinance #RetailExperience #DigitalExperience #CustomerExperience #CX #CustomerCentricity

Reflecting on last Thursday's #TRIBE - The CMO Summit, Hassan Mohammad, along with Fahed Bizzari & Giacomo Ziani, shared their profound insights on "Revolutionising Engagement-Next-Gen #CustomerExperience & Interaction in the #DigitalLandscape'', moderated by Ian Michael. The event also featured "The Big Clash: #CMO vs. #CX", led by Charles Bennett, highlighting new views on #Marketing & #CustomerExperience. #CXSA_GameChangerGCC #MarketingSummit #CMOSummit2024

Today's the day for 'The Big Clash: CMO vs. CX', moderated by Charles Bennett in a thrilling panel discussion Rami Zahran, Dr Tahir Hussain, Holly Richardson (CCXP) & Hammad Khan! Explore the future of #Marketing and #CustomerExperience with us. ‎اليوم هو يوم 'الصدام الكبير: المدير التنفيذي للتسويق مقابل المدير التنفيذي لتجربة العميل'، بإدارة تشارلز بينيت في نقاش بانورامي مثير! استكشف معنا مستقبل #التسويق و#تجربةـالعميل. #CXSA_GameChangerGCC #TRIBE2024 #MarketingSummit #TRIBESpeakers #CMOSummit2024

متابعة اتجاهات تجربة العملاء قد تكون مضيعة للوقت! حقيقة أم خرافة؟ ماذا نفعل بشكل مختلف؟ يبدأ الأمر بطرح الأسئلة الصحيحة والتركيز على المهم. لن تصل إلى هناك باتباع الاتجاهات والتوجهات الشائعة! https://shorturl.at/ejlyJ ⬅ استكشف ما لديه تشارلز ليقوله هنا Chasing CX trends may be a waste of time! Truth or myth? What do we do differently? Being great at CX is not our opinion. It's nice when our colleagues say it – but it still does not matter. The only meaningful judge is the customer AND what they do to let other people know you are great. That is a bit harder! It starts by asking the right questions and focusing on what really matters. You won't get there by following the trends of the moment! Explore what Charles Bennett has to say. ➡ https://shorturl.at/ejlyJ #تجربة_العميل #CustomerExperience #CX #CustomerCentricity

We were thrilled to be part of the very 1st ever #Riyadh CXworld Forum in 2024! Day one featured an engaging full-house workshop on building a CX Design Driven Delivery Framework, led by Charles Bennett & Hassan Mohammad, CCXP, RTP. On day two, Hassan Mohammad, CCXP, RTP moved to another topic of critical importance to CX in #KSA – Innovation Ideas & Their Application to Organisations. We were very lucky to have an expert panel consisting of Tareq Alangari, Usamah Jan, Joe Macleod, and Peter Halsor. Olga Budieri, CCXP, MBA’s panel examined how to "Optimise Visitor Experience through Developing our People, #Strategies, Partnerships & Tech". We appreciated the insights of Dr. Ammar Attar, Tariq AlGhamdi, Ines Mateo, Eng. Hussain S. Alassaf, and Adib Kilzie who gave us a thoroughly engaging experience.   Charles Bennett also moderated a discussion on "Enhancing Physical Experience with Virtual Technology.” with Joseph Boy Raad & Hammad Khan. We are not short of technology options – design becomes a critical integrator for creating the confidence and trust required for the service aspect of the process but also that all important WOW!   Charles Bennett's keynote on Recognition vs Appreciation during the awards ceremony added a vibrant energy to the event. Congratulations to all the winners 😊     A final big thanks to Mr. Abdulaziz Alshamsan & CXKSA for organising the CXworld Forum, fostering meaningful discussions on #CustomerExperience , and recognising outstanding efforts by #CX companies and leaders. For us, it's the best #CX event we have attended in the #GCC ever! 👍