FAQ

Order

• How can I order?
• Can I enter different addresses for billing and delivery?
• What will happen after I place my order?
• I received a coupon code. How can I redeem it?
• How can I get a quote?
• How can I place a purchase order?
• How can I place a subscription order?

Payment

• What payment types are available?
• What currencies do you accept?
• How will I receive my invoice?
• How can I cancel my order?
• What is this charge on my credit/debit card?
• Why was my payment declined?
• How can I change my credit card information?
• How can I change the payment type for my order?

Delivery

• When will I receive my product?
• What exactly will I receive if the product is delivered by e-mail?

Customer service

• Whom should I contact with questions about my order, payment, or delivery?
• Whom should I contact with questions about a product?
• How can I contact your Shopper Support?

Information on downloading a software product

• What do I need to know before downloading a product?
• How do I download a product?
• What is the "Download Protection"?
• The license key does not work. What can I do?
• I finished downloading a product. Where can I find it?
• Is the product installed while it is being downloaded?
• I don't have a download link. Can I still download the product?

'My Account'

• "My Account" - What data can I find here?
• User ID and password - How can I get my data?
• Customer account, user ID, and password - What are these?
• I have several customer accounts - can I merge them?

Data protection and data security

• I interrupted my online order - has my data been saved?
• Will my personal data be passed on to third parties?
• Why do I have to enter an access code to request my login data?
• What are "Download Protection" products for?