Field Service Management (FSM) coordinates company resources employed at, or en route to, client sites, rather than on the company's premises. FSM most commonly refers to companies who need to manage installation, service or repairs of systems or equipment.
Examples of field service use cases are:
- In telecommunications and cable industry, technicians who install cable or run phone lines into residences or business establishments.
- In healthcare, mobile nurses who provide in-home care for elderly or disabled.
- In gas utilities, engineers who are dispatched to investigate and repair suspected leaks.
- In heavy engineering, mining, industrial and manufacturing, technicians dispatched for preventative maintenance and repair.
- In property maintenance, including landscaping, irrigation, and home and office cleaning.
- In HVAC industry, technicians have the expertise and equipment to investigate units in residential, commercial and industrial environments.
| addon | version | maintainers | summary |
|---|---|---|---|
| base_territory | 17.0.1.0.0 |   |
This module allows you to define territories, branches, districts and regions to be used for Field Service operations or Sales. |
| fieldservice | 17.0.1.1.0 | |
Manage Field Service Locations, Workers and Orders |
| fieldservice_account | 17.0.1.0.0 |   |
Track invoices linked to Field Service orders |
| fieldservice_route | 17.0.1.0.0 | |
Organize the routes of each day. |
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However, each module can have a totally different license, as long as they adhere to Odoo Community Association (OCA)
policy. Consult each module's __manifest__.py file, which contains a license key
that explains its license.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.