Webhelp
 | This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these messages)
|
 | |
| Industry | IT consultancy, Customer relationship and Business process outsourcing |
|---|---|
| Founded | 2000 in Paris, France |
| Founder | Frédéric Jousset, Olivier Duha |
| Headquarters | 161, rue de Courcelles, 75017 Paris |
Number of employees | 100,000 (2021) |
| Website | www.webhelp.com |
Webhelp was a multi-national business process outsourcing and consultancy company headquartered in Paris.
History
[edit]Founded in June 2000 by Frédéric Jousset and Olivier Duha, Webhelp originally offered a real-time IT support services, before expanding into call centre operations and business support.[citation needed]
In 2011, London-based private equity firm Charterhouse Capital Partners acquired a major stake in the company.
In February 2013, the group purchased Falkirk call centre firm HEROtsc.[1] In 2014, Webhelp UK became a shirt sponsor of Falkirk F.C.[2]
In 2013, Webhelp was awarded a £1.5 million Regional Selective Assistance grant from Scottish Development International, helping to create 400 new jobs.[3] In 2019, it planned to move 120 jobs handling calls for Thomas Cook from Falkirk to South Africa.[4][5]
In August 2015, Webhelp took over from Serco the running of two call centres in Aintree and Bolton serving the Shop Direct Group.[6] Several months later, it proposed moving most of the operation to South Africa.[6]
In June 2016, Webhelp acquired GoExcellent, a Scandinavian customer experience firm which operates nine centers across Sweden, Finland, Norway and Denmark, and employs 1,700 people. This acquisition allowed for the launch of Webhelp Nordic, and increased Webhelp's projected 2016 turnover to an estimated $1 billion (725 million Euros).[7]
By November 2020, Webhelp employed more than 55,000 people in over 35 countries.[8]
On 29 March 2023, Concentrix agreed to buy Webhelp in a $4.8 billion deal.[9] In September 2023, it was announced the European Commission had approved the acquisition, under EU Merger Regulations.[10][11]
References
[edit]- ^ "Falkirk call centre firm HEROtsc sold to Webhelp Group". BBC News. 19 February 2013. Retrieved 16 November 2016.
- ^ Butcher, Lucy (14 March 2014). "Falkirk FC name new sponsor". SportsPro. Retrieved 13 January 2023.
- ^ "Salmond welcomes 400 new jobs in central belt". The Herald. 8 May 2013. Retrieved 13 January 2023.
- ^ Swindon, Peter (20 January 2019). "Call centre firm fielding Thomas Cook calls sends jobs to South Africa despite £500k grant from Scottish Enterprise". The Sunday Post. Retrieved 13 January 2023.
- ^ "Call centre firm Webhelp to cut 120 staff as jobs go to Africa". The Times. 21 January 2019. Retrieved 13 January 2023.
- ^ a b Butler, Sarah (3 December 2015). "Webhelp call centres for Shop Direct to close with 700 jobs lost". The Guardian. Retrieved 13 January 2023.
- ^ lefigaro.fr. "Webhelp rachète le groupe GoExcellent". Le Figaro. Retrieved 2016-11-07.
- ^ Campbell, Stewart. "Frédéric Jousset: the Louvre donor building a superyacht to show art around the world". The Times. Retrieved 13 January 2023.
- ^ "Concentrix looks beyond North America with $4.8 bln deal for Webhelp". Reuters. Reuters. 29 March 2023. Retrieved 1 June 2023.
- ^ "Mergers: Commission authorizes acquisition of Webhelp by Concentrix". EU Reporter. September 15, 2023.
- ^ Mitchell, Charlie (2023-09-29). "Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal". CX Today. Retrieved 2024-12-04.