Wikipedia

ChatBot

For other uses, see Chatbot and IRC bot.

ChatBot is a software platform for creating chatbots for business use released in August 2017.[2]

ChatBot
Original author(s)Dariusz Zabrzenski[1]
Developer(s)Text
Initial releaseAugust 29, 2017; 7 years ago (2017-08-29)[2]
Operating systemWeb-based
Available inEnglish
TypeChatbot
LicenseProprietary (SaaS)
Websitechatbot.com

History

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ChatBot (BotEngine) has its origins in a research project created by the company Text (formerly LiveChat Software), which won with this project at hackathon in 2016.[3][4][5] In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform.[6][2][7]

In September 2017, LiveChat integrated with BotEngine.[8][9] ChatBot in its current form was launched on February 21, 2018.[citation needed] In March 2018, BotEngine was released from beta version.[10] Later that year the product has been rebranded to ChatBot, following the purchase of the chatbot.com domain.[11][12][13] In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook.[14] In May 2020, ChatBot in partnership with Infermedica launched COVID-19 Risk Assessment ChatBot.[15]

In March 2021, ChatBot launched a new version of Visual Builder.[16]

Overview

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ChatBot is a platform for building automatic chatbots using artificial intelligence.[17][18]

ChatBot constructs bots using integration with a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube.[19][20][21]

In 2020, the number of ChatBot clients reached 1,000, including[22] UEFA, Unilever, HTC, Kayak, Danone, Moody's, GM.[23][24] ChatBot supports multiple non-profit organizations,[25] including: European Mentoring and Coaching Council,[26] Musculoskeletal Australia,[27] Operation Kindness[28] and Tinnitus UK.[29] It is mainly used for connecting and engaging with communities, and fundraising.[30]

See also

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References

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  1. ^ "Speaker: Darek Zabrzenski". ChatbotSummit. Retrieved 2024-07-11.
  2. ^ a b c "LiveChat aiming at true AI with BotEngine launch". Marketing Dive. Retrieved 2022-06-30.
  3. ^ "LiveChat Launches Incubator Program to Support Business Communication". www.yahoo.com. Retrieved 2022-06-30.
  4. ^ "LiveChat Launches Incubator Program to Support Business Communication". AP NEWS. 2022-05-11. Retrieved 2022-06-30.
  5. ^ "Incubator success story: ChatBot's path to 2600 customers". incubator.text.com. Retrieved 2023-09-01.
  6. ^ Zabrzenski, Dariusz (2017-09-25). "Why small and mid-sized companies have to boost their customer service with chatbots?". Medium. Retrieved 2022-06-30.
  7. ^ Mitchell (CMO), Vanessa. "CMO's top 8 martech stories for the week - 6 December 2018". www.cmo.com.au. Retrieved 2022-06-30.
  8. ^ "LiveChat Integrates with BotEngine". www.smartcustomerservice.com. 2017-09-29. Retrieved 2022-06-30.
  9. ^ "LiveChat Launches New Chatbot Capabilities". www.smartcustomerservice.com. 2018-11-27. Retrieved 2022-06-30.
  10. ^ "LiveChat Brings BotEngine Out of Beta". www.smartcustomerservice.com. 2018-03-14. Retrieved 2022-06-30.
  11. ^ Polska, Grupa Wirtualna. "Komunikat spółki - LVC Informacja o zakupie domeny chatbot.com". www.money.pl (in Polish). Retrieved 2023-09-01.
  12. ^ Iles, James (2023-05-12). "7 Domain Name Upgrades Revealed in June 2022". Media Options. Retrieved 2023-09-01.
  13. ^ Silver, Elliot (2020-03-27). "LiveChat CMO Comments on LiveChat.com Acquisition". DomainInvesting.com. Retrieved 2023-09-01.
  14. ^ "LiveChat Launches Academy to Help Users Master Chatbots". www.destinationcrm.com. Retrieved 2022-06-30.
  15. ^ Carpenter, Julia (2021-04-07). "Meet the Chatbots That Might Manage Your Money One Day". Wall Street Journal. ISSN 0099-9660. Retrieved 2022-06-30.
  16. ^ "Chatbot.com Updates Visual Builder". Speech Technology Magazine. 2021-03-18. Retrieved 2022-06-30.
  17. ^ Biedrzycki, Paweł (2017-08-11). "LiveChat pracuje nad nowym produktem: BotEngine to czatbot, wykorzystujący sztuczną inteligencję". StrefaInwestorow.pl (in Polish). Retrieved 2022-06-30.
  18. ^ "10 Best Chatbot Providers of 2023 [Just Released]". www.consumersadvocate.org. Retrieved 2023-08-30.
  19. ^ "Best Ways to Implement Live Chat for WordPress - Qode Interactive". 2020-10-12. Retrieved 2022-06-30.
  20. ^ Testbanking, Dylan (19 May 2019). "Chatbots for Customer Service - 4 Current Applications". Emerj Artificial Intelligence Research. Retrieved 2022-06-30.
  21. ^ "Top 26 ChatBot Builders for 2019". CMSWire.com. Retrieved 2022-06-30.
  22. ^ "Number of the ChatBot customers". LiveChat Investor Relations. Retrieved 2022-06-30.
  23. ^ "LiveChat Launches Incubator Program to Support Business Communication". finance.yahoo.com. Retrieved 2022-06-30.
  24. ^ "LiveChat Software - Company presentation for the Inderes community". Inderes: Osakeanalyysit, mallisalkku, osakevertailu & aamukatsaus (in Finnish). Retrieved 2022-06-30.
  25. ^ Hooper, Amy (2023-04-25). "Chatbots for Nonprofits". blog.techsoup.org. Retrieved 2023-08-30.
  26. ^ "EMCC Global". www.emccglobal.org. Retrieved 2023-08-30.
  27. ^ "Musculoskeletal Australia (MSK)". Retrieved 2023-08-30.
  28. ^ "Operation Kindness | North Texas No-Kill Animal Shelter". Operation Kindness. Retrieved 2023-08-30.
  29. ^ "Home". Tinnitus UK. Retrieved 2023-08-30.
  30. ^ Rudolph, Shari (2023-06-14). "How Nonprofits Can Use AI to Increase Fundraising and Engagement". Good360. Retrieved 2023-08-30.
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