Senior Director of Business Intelligence & Analytics

Who We Are

Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.5 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.  OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

Reporting to the Chief Financial Officer, the Senior Director of Business Intelligence & Analytics holds a pivotal role in steering the organization's strategic direction by leveraging data-driven insights across critical areas such as claims, retention, marketing, digital initiatives, contact center operations, and direct mail campaigns. Responsible for owning data management and business intelligence, this individual will oversee the analytics strategy, ensuring actionable insights inform decision-making at all organizational levels. Through collaborative efforts with cross-functional teams, they drive efficient enhancements, identify growth opportunities, and elevate the overall customer experience. In essence, this role serves as the cornerstone for driving Oncourse Home's success through comprehensive data utilization and strategic decision-making.

This role is located at our headquarters in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required – business needs from time to time may warrant in office time on M & F.

Responsibilities Include But Not Limited To

• Develop and oversee the analytics strategy to drive data-driven decision-making across claims, retention, marketing, digital initiatives, contact center operations, and direct mail campaigns.
• Lead efforts to inform, power, measure, and optimize analytics initiatives across multiple channels.
• Supervise a team of data managers and analysts, providing guidance and support to ensure effective performance.
• Collaborate closely with cross-functional business units to align analytics efforts with organizational objectives.
• Establish and enforce standards, methods, and best practices within the Analytics team to ensure the delivery of best-in-class measurement plans, analysis, and relevant outputs.
• Provide detailed requirements to the data engineering team for data pipeline development.
• Manages data quality and data governance across the organization.
  
  

We're Excited If This Is You

• Minimum of 8 years of progressive experience in analytics, including hands-on experience with data analysis, modeling, and interpretation.
• Demonstrated track record of successful leadership and team management, with at least 3 years of people management experience leading analytics teams.
• Track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay.
• Is equipped to manage individuals situationally based on the person’s skill level, work style, and areas of opportunity.
• Demonstrated skills and technical ability to build new data models/data sets as a self-starter, toggling between mentorship and individual contribution.
• Proven experience in developing and implementing analytics strategies to drive business growth and improve operational efficiency.
• Strong background in statistical analysis and analytics methods to derive insights.
• Extensive experience in leveraging data visualization tools to communicate complex findings and insights to diverse stakeholders.
• Experience working with cross-functional teams to integrate analytics into decision-making processes and drive organizational change.
• Experience building and managing large, complex data models across multiple source systems.
• Experience with subscription businesses and contact center data and metrics highly desirable.
  
  

Education

Bachelor's Degree

Computer Skills Needed To Perform This Job

• Proficiency in SQL for data querying, manipulation, and analysis.
• Deep familiarity with business intelligence tools, preferably Looker, for data analysis.
• Direct experience working with data warehouse technologies, preferably Snowflake.
• Data transformation tool experience (DBT).
  
  

Competencies

• Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
• Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Presentation skills - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.