Lead Telephony Solutions Architect
Global Channel Management, Inc.
Evansville, IN
Be among the first 25 applicants
![]()
![]()
![]()
See who Global Channel Management, Inc. has hired for this role
Experienced Telephony Solution Engineer Needed - Join Our Team!
Qualifications
Qualifications
- Bachelor's degree in Network, Engineering, or Telecommunications; years of experience can be considered in place of formal education
- Minimum 7 years of experience with call center technology, including platforms such as Avaya, Alvaria, Noble, LiveVox, or similar
- At least 5 years of experience with Avaya Communication Manager; familiarity with versions 5.2.1 and above preferred
- Availability to be on-call 24/7 or respond within a 4-hour window when necessary
- Preferred certifications: ACA, ACIS, ACSS, ACS, ACE, or ACSA
- Hands-on experience with Avaya servers like S8300, S8410, S8500, S8700, and S8800
- Proficiency in Avaya Systems installation and configuration
- Strong understanding of Avaya architecture, design, and Unified Communication products
- Experience with Avaya appliances such as Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent
- Excellent customer service skills and self-motivated attitude
- Ability to troubleshoot Avaya problems effectively
- Bachelor's degree in Network, Engineering, or Telecommunications
- Equivalent education and experience combination
- Hybrid work schedule with approximately 3 days per week onsite in Evansville, IN office
- Resolve on-site issues with Avaya systems
- Support voice engineering initiatives and provide ongoing operational support
- Implement and troubleshoot enterprise Voice-related solutions, incidents, and system outages
- Handle day-to-day user troubleshooting, adds, moves, and changes
- Stay updated on system maintenance, outages, and external events impacting IT operations
- Monitor ticket queues to ensure prompt addressing of customer requests
- Review, recommend, test, and implement new software revisions, feature sets, and patches for system enhancement
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Engineering and Information Technology -
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Global Channel Management, Inc. by 2x
See who you knowGet notified about new Lead Solutions Architect jobs in Evansville, IN.
Sign in to create job alertSimilar Searches
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub