Director of Insights, Customer Success

Job Title: Director, Customer Success

Full Time

No Sponsorship Provided

Must Have:

Market Research Industry Experience;

NYC office onsite twice a week

Who we are, who we are looking for and why are we interested in you: We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise in shopper research, we apply our unique behavioral framework and a digital-first approach to help clients navigate the uncertainty of a changing retail environment. We help brands make better shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth. As we tackle our ambitious growth goals in Europe, and in France and Southern Europe, Behaviorally is looking for exceptional people who can join our passionate research teams helping some of the world’s largest brands to understand, predict and influence consumer choice.

Job Title: Insights Director, Customer Success

SUMMARY: To establish and maintain client relationships to ensure business growth.

Duties and Responsibilities:

• Lead accounts generating (or working to a plan to generate) combined >$1.75m in annual revenue

• Develop actionable account plans that deliver customer growth

• Create and maintain account proposal pipeline of >$500k

• Track record of generating revenue across qualitative and quantitative research disciplines

• Manage accounts in accordance with budget and productivity targets

• Forecast future revenue for accounts (wkly/mthly/qrtrly/yrly)

• Develop/maintain relationships with current and prospective customers up to decision maker level

• Seek support of the subject matter experts and Team leads where relevant to grow and manage accounts

• Develop proposals (Qual, Quant & AI) in line with BEH product offerings

• Support delivery of quality productized customer deliverables

• Execute against corporate strategic initiatives/KPIs

Skills and Experience:

• Bachelors’ degree and 7 years of market research experience.

• A flair for building and growing relationships with clients and internal stakeholders.

• Excellent verbal and written communication skills.

• Ability to think creatively and strategically.

• Natural curiosity, highly motivated and comfort with ambiguity.

All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, sexual orientation, gender identity, or national origin.