Debt Collector (Bilingual optional)

Job Description

Position Overview

We are looking for high energy individuals with strong communication skills to assist consumers with repayment options on their unsecured obligations. Using expert communication skills, the Resolutions Associate establishes rapport and builds trust with customers and third parties, enabling them to establish, negotiate, and maintain repayment plans. We treat consumers with the highest level of respect and empathy while working hard to find resolutions that work for their budget. Prior collections experience is not required.

Overview Of Responsibilities

• Contact customers via phone to discuss overdue collection payments and encourage a prompt solution.
• Establish rapport with customers to build trusting relationships.
• Initiate and maintain effective communication with third party customers to negotiate payment plans, settle agreements, or suitable arrangements based on their financial situation.
• Respond to customer inquiries, disputes, complaints regarding outstanding balances, providing exceptional customer service, and resolving issues promptly.
• Update customer information, payment records, and note any relevant information in the customer’s account accurately and promptly in the company’s database (i.e., LiveVox and Interprose).
• Maintain a professional and ethical approach in all interactions with debtors, adhering to confidentiality and privacy guidelines.
• Report to assigned Operations Manager regarding schedules, shifts, absences, and any/all job-related and relevant personal concerns.
• Adhere to all company policies and procedures as well as state and federal laws.
• Additional duties appropriate for this position as assigned.
  
  

Required Skills, Knowledge, And Experience

• High school diploma or GED
• Positive attitude and excellent people skills.
• Reliable and self-driven.
• Excellent verbal and written communication skills.
• Strong attention to detail, thoroughness, and accuracy.
• Customer service or sales experience.
• Ability to handle high-pressure situations.
• Computer proficiency.
• Must be able to successfully pass a background screen
  
  

Preferred Skills, Knowledge, And Experience

• Call center experience
• Debt collections experience
• Knowledge of relevant legal requirements
• Bilingual collectors, once certified receive an additional $1 per hour
  
  

Schedule

• Monday through Friday
• Three days a week 8am-5pm
• Two evening shifts 12pm-9pm
  
  

Benefits:

• Medical/Dental/Vision*
• Life*
• STD/LTD*
• Holidays*
• FSA/HSA
• Paid time off
• 401(k) with match
• Performance based monthly incentives
• Company Paid
  
  

Equal Employment Opportunity

Spring Oaks Capital, LLC is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to age, sex, ancestry, race, religion, gender identity, genetic information, marital status, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Company Description

Spring Oaks Capital, LLC is a national debt buyer focused on consumer portfolio acquisitions. We follow an employee and consumer centric operating philosophy that creates high-value jobs and a significant performance and regulatory competitive advantage. Our business strategy is built on innovative data-driven technology to maximize collection results and a contact platform that offers multi-channel options to meet each consumer’s communication preference. Spring Oaks Capital not only has the management vision and experience to transform this space but it also runs an operational philosophy that sets it apart from all others.

Spring Oaks Capital, LLC is a national debt buyer focused on consumer portfolio acquisitions. We follow an employee and consumer centric operating philosophy that creates high-value jobs and a significant performance and regulatory competitive advantage. Our business strategy is built on innovative data-driven technology to maximize collection results and a contact platform that offers multi-channel options to meet each consumer’s communication preference. Spring Oaks Capital not only has the management vision and experience to transform this space but it also runs an operational philosophy that sets it apart from all others.