2.5. Guide the integration of Aftersales as one whole team (parts and service)
2.6. Promoting participation and effective use by the dealer in GMM retention initiatives:
2.6.1. Chevrolet Express Service
2.6.2. BDC (Business development Center)
2.6.3. Standard maintenance Costs
2.6.4. Marketing programs and service promotions
Supporting the initiative of Outstanding Customer Experience (OCE)
3.1. Improving CSI
3.2. Supporting the implementation of the standard GMM operation and facilities
3.3. Ensure staff aftermarket distributors are trained / certified
3.4. Representing GMM and its brands as ambassador
3.5. To ensure a proper process of executing service recalls
Maximize the profitability of Distributor
4.1. Assisting the dealer in identifying areas to improve profitability through business process.
4.2. Ensuring that the dealer takes advantage of rebates and incentives available
4.3. Development of plans to improve the performance of the distributor in the scorecard
Experience/Education:
Bachelor of Mechanical / Industrial Engineering or administrative and economics.
English.language fluent (spoken, written and Reading)
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting, Appliances, Electrical, and Electronics Manufacturing, and Motor Vehicle Manufacturing
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