Relationship Manager

Why join us

Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.

What You’ll Do

As a Relationship Manager for our Startups and Growth team, you play a pivotal role in the success and satisfaction of our Startup and Growth clients by providing the necessary resources, guidance, and support. This role requires excellent communication and interpersonal skills, a deep knowledge of Brex products, an understanding of the startup ecosystem, and a passion for helping entrepreneurs and finance leaders achieve their goals.

Responsibilities

• Client Engagement and Support: Guide Startup and Growth clients through onboarding, build and maintain strong relationships, celebrate magical moments, and provide proactive support and problem resolution to ensure client satisfaction and success
• Customized Success Planning: Collaborate with startup founders and finance leaders to develop tailored success plans addressing their specific business needs and goals
• Feedback Collection and Analysis: Gather feedback from clients to continuously enhance services, monitor client progress, and measure success through key performance indicators and metrics
• Resource Connection and Community Building: Connect startups and finance leaders with relevant resources, such as funding opportunities and strategic partners, while fostering a supportive and collaborative Startup and Finance community through events and peer-to-peer learning initiatives
• Measure and Track KPIs: NPS, client use of Brex products, client retention, response times, referrals from existing clients, etc.
  
  

Requirements

• 3 years of experience in customer success, account management, or a similar role, preferably within the startup finance ecosystem, SaaS, or banking industry
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
• A proactive and results-oriented mindset, with the ability to work independently and as part of a team
• Strong organizational and project management skills, with the ability to multitask and prioritize effectively
• The ability to analyze data and metrics to drive informed decisions and strategies
• Experience using software tools such as Salesforce, Looker, Retool, etc.
• A strong understanding of the startup lifecycle and common challenges faced by startups
• A strong passion for startups
• Location: This is a hybrid role, as you will physically be in-market and need to be based in San Francisco or New York, and be in office twice a week
  
  

Compensation

The expected OTE range for this role is $172,000 - $215,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.