Grand Circle Travel And Overseas Adventure Travel Is In Business To Change The Lives Of Our Travelers, Employees And Communities In Which We Work And Travel. We’re The Largest U.S. Direct Marketer Of International Travel, Adventure And Discovery For North Americans Aged 50-plus And Have Served 1 Million Travelers Since 1958. We Seek Candidates For The Following Position
Trip Leader/Tour Director Training Manager with fluent English and based in Glasgow.
Job Description
Hiring/Training/Scheduling/Coaching/Managing Trip Leaders performance management to meet company's guidelines to achieve excellence goals
Create a strong high performing trip leaders team that exemplify the company's culture and values and team spirit
Managing Trip Leader / vendor relationships and coaching Trip Delivery and expectations to all Trip Leaders
Ability to work on the road and will need to travel with Trip Leaders and groups in a training/coaching role
Ability to drive performance in a fast paced environment and work under pressure
Effectively participating with travelers on site to support trip leaders and obtain live feedback from passengers
24/7 Emergency support and driving resolutions of operations/customer issues (one week in a month)
The Selected Candidate Should Possess
Strong knowledge of UK.
Ability to work as part of a team
Performance Management Experience
Proven and effective travel industry and staff management experience
Excellent interpersonal / communication and problem solving skills
Fluency in written & spoken English
Proficient in Microsoft Word / Excel
Ability to implement US Global Corporate Company performance driven strategy on product quality, operation initiatives and cost management