Product Manager, Payments Protection

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

As a Product Manager on eBay’s Payments Protections Team you will work with a dedicated scrum team to create highly scalable solutions and to build products that will shape the next generation of convenient and delightful post transaction experiences such as order cancellations, returns and issue resolution that increase customer satisfaction and deepen trust. We are one of the few teams that gets to be involved in every exciting initiative at eBay!!

What You Will Accomplish

• Work with our customers and partners to understand their needs and current capabilities and improve their experience on eBay
• Define the end-to-end user experience, including our end-user-facing mobile (iOS & Android) and web apps, middleware, back-end, partner integrations, reporting and other systems
• As part of a cross-functional team, you will get the opportunity to truly bridge the gap between business, operations and technology
• Lead the day-to-day activities of our exceptional product development team in terms of prioritizing work, doing discovery and writing requirements for new features and addressing operational issues
• Collaborate closely with cross functional partners such as Business, UX, Analytics and partner domains to design and deliver industry leading user experience
• Provide regular updates to the leadership team on progress
• Ensure world class speed, reliability, scalability, and security of our product
  
  
  

What You Will Bring

• Bachelor’s Degree in a technical discipline or equivalent industry experience, MBA Preferred.
• 2 years as product manager with 4 years industry experience
• Outstanding product and design sense; must have the ability to imagine, wireframe, and communicate product experiences including UX designs that are simple and effective
• Passion for customer experience and keen interest in e-commerce
• Analytical attitude and eagerness to build new products
• A hands-on, methodological approach to product discovery, user research, storytelling and backlog prioritization to deliver the maximum user impact in the most cost-effective ways
• High interest in learning new systems quickly and managing products across the full technology stack
• A demonstrated track record of shipping products that are highly usable and reliable at scale
• Ability to clearly articulate ideas and complex problems via written and verbal communication and effective stakeholder management skills
• The ability to translate business requirements into epics and user stories
• Good understanding of business and operational processes as well as financial and operational KPI
• Ability to manage and prioritize development tasks to maximize the effectiveness of the team and maintain engineers’ energy and enthusiasm over time
  
  
  

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$114,800 - $176,550

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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