Process Improvement Manager

Buckland is looking for a Process Improvement Manager

What you’ll be doing

This position is responsible to establish procedures and quality standards to attract and retain clients. The Continuous Process Improvement Manager manage the effective implementation and distribution of new services, as well as handling launch aspects and verifying that quality control complies with all project requirements.

What we can offer you

Competitive salary, benefits package, and matching retirement plan

A friendly, collaborative work environment

Opportunities for professional development & ongoing learning

A chance to be part of a growing organization

You will be responsible for

Provide the highest level of customer service to clients, vendors, and service providers.

Develop and oversee the onboarding process for new clients, ensuring smooth transitions and integration from an operational perspective.

Lead process improvement and client onboarding projects using PMP principles, ensuring timely completion and adherence to project goals.

Setting customer service standards by assessing customer requirements to retain and attract clients.

Plan and coordinate quality assurance programs to prevent and control deviations in the operation.

Evaluate and optimize customs brokerage and warehouse operations to identify inefficiencies and areas for improvement.

Develop and monitor key performance indicators (KPIs) to measure the success of process improvements.

Manage, plan, track, and document all improvement projects for the operation.

Regularly review and refine processes to ensure ongoing efficiency gains and client satisfaction.

Developing plans to optimize costs and increase production.

Train staff on new processes and procedures, ensuring successful implementation and adherence.

Conduct root cause analysis of non-conformance incidents and develop corrective and preventive actions.

Implement and monitor the effectiveness of corrective actions to prevent recurrence.

Develop and implement quality assurance policies and procedures in line with industry standards and regulatory requirements.

Work closely with compliance teams to ensure adherence to all legal and regulatory obligations.

Other duties as assigned.

Supervisory Responsibilities

Ability to manage a group of 5 to 10 employees.

Conduct performance evaluations for direct reports.

Hire and terminate employees.

Assign tasks to team members.

Assists with training and guidance of direct reports.

What we need from you

Bachelor’s Degree in business administration, process management, or equivalent.

Proficiency in process improvement methodologies such as Six Sigma or Lean.

Minimum of 5 years of experience in customs brokerage and warehouse operations.

Minimum of 5 years of experience in quality assurance, non-conformance management, or process improvement.

Experience in client onboarding and relationship management.

Strong problem-solving skills and a proactive approach to identifying and addressing issues.

High level of organization, time management and attention to detail.

Bilingual (fluent in both Spanish/English).

Advanced MS Office knowledge.

QMS Knowledge (Quality Measure Systems).

Experience with quality management systems (QMS) and process improvement software.

Corrective Actions Solutions (5w, Ishikawa, 8D’s, etc) knowledge.

ISO 9001:2008 or ISO TS knowledge.

PFMEA, Control Plan, Visual Aid, Flow Chart, AIAG knowledge.

Excellent project management skills, including the ability to lead cross-functional teams.

Professional written and verbal communication skills.

Strong analytical skills and the ability to perform root cause analysis.