Office 365 & collaboration SME

Job Title: Office 365 & collaboration SME

Location : Princeton, NJ, US (Remote is also fine)

Responsabilités

Managing M365 (Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) suite of products end to end.

Implementing security features and working with engineering teams for designing, testing, and implementing enhancements.

Lead and implement migration projects with tools like Bit Titan & Sharegate.

Powershell Scripting

Support integration with security & compliance solutions.

Managing O365 licenses, costs with regular reporting.

Ensuring safety & security of the data & O365 infrastructure, SPAM controls.

Supporting the escalated requests, major incident management, RCA & RCCA.

Identifying & implementing continuous improvement & automation opportunities.

Mentor other resources & analyzing the incident trends and coming up with solutions.

Maintaining design & configuration documentation up to date.

Providing escalation support on incidents and service requests.

Work on automation of mundane operational activities and streamline through Service-Now workflows coordinating with respective teams.

Project lead and execute projects

Maintain high end user experience.

Qualifications, Experience and Certifications we seek in you!

Bachelor’s or Master’s degree, O365 & ITIL certifications.

Level 3 & 4 experience in setting up and managing Exchange and Office 365 tenants.

Strong working experience on migrations and hybrid Exchange infrastructure.

Strong troubleshooting skills

Experience designing and implementing Microsoft Office 365, Exchange Server, and Active Directory

Practical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions.

Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)

Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployments

Direct experience in managing and configuring Skype/Teams infrastructure & understanding/experience in configuring and supporting conference room devices would be a plus.

Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE

Knowledge on tools like Knowbefore and CoreView.

Direct Experience migrating email from Exchange on-premise/hosted to Exchange online through various migration methods (Cutover, Staged, Hybrid)

Implementation of advanced functions of Office 365 Security and Compliance center – AIP, ATP, Mail flow rules management, Managing DNS records, Exchange online protection, SPAM & security controls.

Excellent people skills with ability to handle difficult personnel situations

Strong written and verbal communication skills.

Understanding/experience in managing Intune tenants and MDM would be an advantage.

Understanding/experience in managing Microsoft Defender for Endpoint would be an advantage.

Open to cross-skill to other technologies per the business requirement.