Our client is a leading provider of vehicle repair and preventative maintenance services for all major vehicle makes and models. They operate with the pillars of honesty and integrity and prioritize customer safety and satisfaction. They are seeking a General Manager to join their team in greater Knoxville, TN to lead a team of service advisors and technicians in providing the best possible customer experience.
RESPONSIBILITIES:
Ensure that store/shop is neat, clean, safe, and maintained environment and ensure customers are greeted professionally and feel welcomed when they walk-in
Ensure customers are assisted with any inquiries they may have, either by phone or in person in a professional friendly manner
Oversee and when necessary, perform customer service functions including walk arounds of customer vehicles and services related to automobile repairs; Tasks may include:
Preparing cost estimates for customers
Notifying customers of preventive and scheduled maintenance
Documenting customer concerns to enable the technician to properly diagnose and service the vehicle
Prioritizing required services, and be prepared to provide options upon request
Consulting with customer on applicable service specials
Oversee and when necessary, document repair orders thoroughly and follow through ticket/customer completion to the end
Remain in proactive communication with Automobile Technician for status updates in order to be abreast of any changes that need to be communicated with customer when needed
Provide timely communication with employees of changes, promotions, goals, scheduling, and other necessary communication with employees
Ensure all employees remain current with all OSHA training and other applicable training assigned
Review and approve time clock punches (adding notes when applicable), approve/deny time off requests
Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, disciplinary policy etc.), provide coaching and training when needed
Oversee the day-to-day operations of business (which includes, but not limited to customers, employees, vehicles, reports, scheduling, building) and addresses needs based on the needs of the business
Conduct performance evaluations that are timely and constructive, including but not limited to training, refresher training, role-playing
Work with human resources to ensure timely submission of documentation for discipline, coaching and other applicable processes are followed by standards and laws and company policies/processes
Handle discipline and termination of employees as needed, in accordance with company policy
Reconcile operating reports, accounts and records which includes sales with cash and receipts.
Report information daily to corporate for processing of business documents and sales
Work with multiple computer systems for reports, data, processing, ordering, and employee Hires and train employees
Draft and maintain operating reports as requested by the Regional Manager
Oversee and monitor inventory, and order supplies when necessary
Schedule and arrange necessary building and equipment maintenance for the shop
QUALIFICATIONS:
High School Diploma or equivalent
Minimum 2 years of experience managing a store, or management
experience
Minimum 2 years of sales/customer service experience
Minimum 1 year oversight of a P&L for a store
Proficiency in Microsoft Office
Excellent verbal and written communication skills
Excellent interpersonal skills with the ability to interact well with different levels of employees and customers
Knowledge of automobile repair with ability to read and interpret technical manuals
Ability to identify issues and offer resolutions to customer automobile repair needs and communicate effectively with the customer
Proficient in Automobile Repair software (for repair orders/documentation/sales), preferred
Experience hiring and training employees
Enthusiastic personality with the ability to engage/motivate employees and improve retention; lead and manage shop/personnel through change
In the state of Texas, you must have your Emissions/State Certification, or become certified within 60-days of hire.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
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