Clinical Support Liaison

Are you passionate about healthcare and eager to make a difference? IVX Health is seeking a dedicated and enthusiastic Full Time Clinical Support Liaison to join our team in Houston, TX!

About Us

IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

About The Role

This position will play a critical role in maintaining strong relationships with our major health system partners in Houston, ensuring seamless patient care transitions, and facilitating efficient referral processes. The Clinical Support Liaison will collaborate closely with our Operations Leadership and Business Development Managers to optimize account management strategies while leveraging their clinical expertise and knowledge of payer requirements.

Responsibilities

• Patient Continuity of Care:
• Ensure continuity of patient care by facilitating the timely transfer of medical records and information between healthcare providers and IVX internal stakeholders, such as the prior authorization department.
• Coordinate with internal teams to streamline referral processes and minimize delays in patient appointments and treatments.
• Collaboration with Business Development Manager:
• Partner with the Business Development Manager to understand the unique needs and goals of each partner account and develop tailored strategies to enhance customer satisfaction and retention.
• Provide input and support for account planning and business development initiatives, leveraging clinical insights to identify growth opportunities.
• Clinical Expertise and Payor Knowledge:
• Utilize clinical background and understanding of payer medical necessity criteria to support discussions with healthcare providers regarding authorization of prescribed biologics to support patient care.
• Stay informed about payer policies, reimbursement guidelines, and formulary restrictions to facilitate discussions on drug coverage and authorization processes.
• Hospital Visits and Relationship Building:
• (Potentially Required) Regularly visit partner hospitals to establish and maintain strong relationships with key stakeholders, including physicians, nurses, case managers, and administrative staff.
• Serve as the primary point of contact for clinical support inquiries and escalations, demonstrating a proactive and solutions-oriented approach to addressing partner needs.
• Note: The requirement for hospital visits may vary depending on whether the CSL is in a fully remote or hybrid role
  

Benefits

At IVX Health, we value our team members and strive to provide comprehensive benefits that support their overall wellbeing. At IVX Health, we're committed to supporting our employees in every aspect of their lives. Join us and take advantage of these benefits as part of our dedicated team! Here are some of the benefits we offer:

• Comprehensive Medical, Dental, and Vision Insurance: Our plans include prescription drug coverage and telemedicine services, ensuring you have access to the care you need.
• Flexible Savings Options: Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options to manage healthcare expenses efficiently.
• Supplemental Health Protection Plans: We offer additional options for Accident, Critical Illness, and Hospital Indemnity coverage to provide extra peace of mind.
• Dependent Care Flexible Spending Account: Take advantage of pre-tax dollars to cover eligible dependent care expenses.
• Voluntary Short-Term and Long-Term Disability Coverage: Safeguard your income with voluntary disability coverage options.
• Fertility Healthcare and Family Building Benefits: Through our partnership with Carrot, we offer resources and support for fertility healthcare and family building.
• Life and AD&D Insurance: Protect yourself and your loved ones with life insurance and accidental death and dismemberment coverage.
• Free Counseling Services and Resources: Access counseling services and resources for emotional, physical, and financial wellbeing at no cost to you.
• Education Assistance: We support your professional development through tuition reimbursement and certification support.
• CEU Library: Access our Continuing Education Unit library to stay up-to-date in your field and advance your career.
• Charitable Giving Match and Volunteer PTO Program: Give back to your community with our charitable giving match program and volunteer PTO.
• Employee Referral Bonus Program: Refer talented individuals to join our team and earn a bonus for your contribution.
• 401(k) Plan with Company Match: Save for your future with our 401(k) plan, with a company match to help you reach your retirement goals.
  
  

Note: Please be aware that the benefits described above may vary for Full Time, Part Time, and PRN employees. Please consult your HR representative for details on eligibility and coverage.

Required Competencies And Skills

• Strong problem-solving skills, organizational skills, and attention to detail – These are crucial for ensuring the continuity of patient care and streamlining referral processes, as described in the job functions.
• Strong oral and written communication skills – Essential for collaborating with the Business Development Manager and maintaining relationships with healthcare providers.
• Ability to work across the organization and identify potential areas of overlap or friction when processes are changed or implemented – This competency supports the role of optimizing account management strategies and ensuring smooth transitions and collaborations.
• Ability to effectively communicate with both field-level employees and leadership – Important for supporting discussions with healthcare providers and addressing clinical support inquiries and escalations.
• Ability to collaborate effectively with internal and external employees at all levels – Aligns with the need to partner with Business Development Managers and coordinate with internal teams.
• Attention to Detail – This role requires the ability to see and pay careful attention to details to be thorough and accurate in completing work tasks
• Organizing, Planning, and Prioritizing Work – Supports the need to streamline referral processes and manage various tasks related to patient care and account management.
• Integrity and Confidentiality – Demonstrates ability to adhere to honest ethical healthcare and business practices including abiding by HIPAA guidelines and respecting patients' privacy
• Knowledge and proficiency with standard office software applications – Necessary for everyday tasks and communications, supporting the administrative aspects of the role.
  
  

Required Certification, Education, Licensure, And Experience

• Associate Degree, Bachelor’s Degree is a plus
• Maintain current RN / LPN licensure
• Minimum of 3 years of clinical experience in a healthcare setting, with a strong understanding of care coordination and patient management processes.
• Experience in Ambulatory Infusion space with payor or provider entities preferred
• Candidates with a UR / UM background with history of navigating payor complexities through their provider relationships (our customers) are preferred
• Experience in healthcare sales, account management, or business development is a plus.
  
  

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.