Account Specialist

Job Title: Account Specialist

Job Summary:

The Account Specialist is an integral member of the Key Account management. This role is responsible for supporting Key Account Managers by streamlining assignment distribution, improving efficiency and exceeding client expectations. The primary responsibility of this position is to provide a higher level of support for building and maintaining our key client relationship, and to provide advanced administrative support to the Key Account management team in all its efforts. This support has significant impact on meeting RevSpring’s goals and objectives and contributes substantially to maintaining its leadership in the revenue cycle management industry. The Account Specialist is responsible for managing long term projects and interacts regularly with various RevSpring departments. The Account Specialist is expected to consistently provide outstanding customer service as well as support client needs and help to meet goals within the organization.

Essential Functions:

• Lead smaller scale change requests and assist Key Account Managers on high-level/complex requests
• Collaborate with Key Account Managers on any escalated inquiries or projects
• Demonstrate ability to quickly learn new software and become competent at RevSpring and its key client processes
• Provides high level of support for building and maintaining key client relationship
• Work collaboratively with various teams on project scoping and pre-scoping activities
• Superior customer service skills, conveying professionalism in all interactions
• Excellent oral and written communication skills
• Strong ability to learn new things quickly and ability to handle multiple tasks with competing priorities
• Assist with client communications, conflict resolution, and compliance on client deliverables
• Support all major deliverables to ensure quality standards and client expectations are met
• Ensure all information is provided via scoping document before transitioning to project management team
• Work with clients obtain any missing information critical to successful implementations
• Ensure that all processes and procedures are completed and quality standards are met
• Respond to customer inquiries regarding, but not limited to, file status, questions on mail time, and technical problems
• Apply judgment and escalate to account team, manager or sales representative if unable to facilitate customer resolution
• Communicate the client's goals and interests to the project team.
• Serve as back-up for Key Account Managers and/or for specified key clients
  
  
  

Minimum Requirements:

Specific Job Skills:

• General computer knowledge
• MS Office experience
• Ability to maintain technical expertise and aptitude with web-based applications
• Must have strong interpersonal skills
• Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines
• Excellent judgment and discretion
• Organized and detail-oriented
• Must be able to work independently with self-motivation and enthusiasm
• Recognize problems, identify possible causes and resolve issues
• Team player with a “can do” attitude that can work in a fast-paced, ever-changing environment
• Ability to establish and nurture professional relationships with customers
• Up to 10% travel may be required
  
  
  

Education: Bachelor’s Degree or equivalent work experience

Experience:

• 2 years in a related customer service role
• Knowledge of data helpful
• Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful
  
  
  

Supervision: N/A

Certifications: N/A

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.