Recruitment Billing Manager

Billing Manager

Miller Hospitality, established in 2003 out of the need of an agency solely dedicated to the hospitality sector, Stephen has worked within the sector for over 25 years within the sector and 18 years plus in recruitment, learning as he goes.

Purpose of the Role:

To successfully build a team from scratch, work alongside the business owner so he can pass all his knowledge over to you make it as smooth as possible the transition as Stephen wants to step back from doing the day-to-day operational side and just add value at the weekly meeting.

You as the manager lead and manage the team delivering revenue and profit goals in line with the brand and values and positively impacting the leadership of the business.

Work on the 3-year plan and help deliver the business goals of eventually opening a hotel as a training school combined.

Responsibilities of the Role:

Business leadership

• Contribute to the strategic direction and strategy implementation and align the team to the business Vision
• Be a visible and proactive leader of the business, supporting, challenging, and holding people to account across the business
• Represent the business where appropriate at internal and external events, meetings, and training
• Build and maintain the culture
• Be the role model of Values in the business

Sales Leadership

• Deliver agreed financial performance for the team 
• Develop and implement sales strategies for the team which deliver profitable growth including an:
• New business development strategy
• Account management strategy
• Identify and implement solutions and strategies to evolve the proposition and client and candidate experience
• Forecast and report on results
• Identify underperformance and proactively develop solutions
• Create compliance and buy into agreed processes, systems, and technology
• Work with Marketing to develop and implement relevant marketing strategies 

Team Leadership

• Build a high performing team
• Develop team capability to inspire performance from others
• Provide leadership, support, development, and feedback to the management team (direct reports)
• Conduct termly reviews with direct reports
• Build high levels of engagement across the team
• Embed new starters into the team
• Develop a meeting and communication structure to ensure everyone is informed and involved
• Ensure that the Values are consistent across the team
• Internal recruitment final stage interviews for leadership roles.
• Ensure all employees across the teamwork cohesively

Success – how is the role measured?

• Financial performance of the division against targets
• Employee satisfaction
• The Values of living and breathing
• Compliance with agreed systems, processes.
• Contribution to the senior leadership of the business and the wider team
• Loyalty, motivation, and performance levels of the team
• Efficient of staff costs and effectiveness of controls
• Brand and reputation of the business internally and externally
• The culture
• A role model for behaviors

Competencies:

Knowledge – what do you need to know? 

• Industry, divisional, and market trends
• Team strengths and weaknesses
• Recruitment Best Practice
• Commercial acumen
• Team motivations and engagement

Skills – what do you need to do well?

• Generating income and new business
• Lead and manage others
• Inspire and motivate
• Decision making
• Communicate
• Plan and execute strategically and tactically
• Create systems and structures
• Recruit and build teams
• Delegate effectively
• Persuade others to follow
• Emotional intelligence
• Personal organization and effectiveness

Attitude – what mindset do you need?

• Ambitious
• Determined
• Confident
• Purposeful
• Focused
• Positive
• Patient
• Supportive
• Prepared to listen
• Eager to learn

Salary £65,000 Plus Bonus based on performance