Office IT Engineer

Location: Newbury *Hybrid (on-site 4 days a week)

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Mon to Fri

• Hybrid
  
  
  

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrow.

What You’ll Do

As part of the Office IT team, the Office IT Engineer will provide high quality and professional support to internal and external system users with any Office IT related queries and support they may require. This role is responsible for second line support through ticket-based management through to completion.

• You will provide support to internal and external system users in person and/or virtually
• You will provide second line support to the internal and external system users via a ticket system
• You will support onboarding into the business with initial laptop set up.
• You will manage the recovery of all returned devices and ensure accurate asset records are kept.
• You will build and distribute devices as well as perform hardware recycling activities.
• You will contribute to the management of the shared mailbox
  
  
  

Who You Are

• You will have a strong understanding of Microsoft Operating Systems
• You will have a strong understanding and experience of laptop and desktop hardware maintenance (Lenovo & Dell is preferable)
• You will have experience working in a customer facing position with great interpersonal and communication skills
• You will possess attention to detail with the ability to manage time and meet tight deadlines
• You will be confident working collaboratively and able to interface with people of all levels
  
  
  

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.