General Manager - Corporate & Internal Applications

Role: General Manager- Corporate & Internal Applications

Job Description

• Ensuring the smooth governance and running of enterprise corporates applications including SAP, Success-factor, IVR, Intranet Portals, Sharepoint, IVR, CRM, Leave Management Systems, Transport Management System, Building Management System, etc
• As a Program Delivery Manager, I Formulating, organize and monitor inter-connected projects to meet the corporate business objectives
• Assume responsibility for the program’s people and vendors
• IT Service Management within defined SLA’s & KPIs
• Formulate, organize and monitor inter-connected projects
• Decide on suitable strategies and objectives
• Coordinate cross-project activities
• Supporting Business Unite leaders with the internal application needs to ensure productive and cost-effective Operations globally.
• Helping Guide enterprise directors, and corporate leadership, on which software and hardware products and other equipment are most suited for use within the enterprise.
• Serves as focal point for all inter-office IT-related matters company-wide across a global (international) multi-cultural stakeholder group
• Ensures that appropriate managers are monitoring, analyzing, and evaluating performance and working on the resolution of identified degradation trends and problem areas (Performance Management).
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets, and activities
• Apply change, risk, and resource management
• Assume responsibility for the program’s people and vendors
• Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient, and meets the service levels required.
• Easily recognizes areas for internal improvement and develops plans for implementation.
• Lends expertise to internal teams and task forces.
• Reviews the status reports of team members across projects and addresses issues as appropriate.
• Prepare dashboards & reports for directors & leadership
• Complies with and enforces standard company policies and procedures.
• Formulating and leading Business Solutions activity to prospective clients and customers while ensuring customer satisfaction.
• Provides direction and specialist knowledge in applying the technology/application to corporate / enterprise applications.
• Developing long-lasting and high-quality business relationships with internal clients & stakeholders by instilling trust and confidence
• Working directly with internal business leaders to understand their business strategy, program requirements & processes
• Mentors managers through formal channels.
• Act as Owner of in-house innovation initiatives

Qualifications

• 15 years of demonstrable experience in Corporate Applications & Internal Apps with Demonstrable Programme management experience at a multinational global enterprise with real-time 24x7 operations
• Good communicator
• Track record of building strong delivery teams
• Excellent working knowledge of Solution and Integration Design
• Relevant technical certifications
• Technology background
• Good to have Business Operational experience
• Engineering or Technical Degree a plus
• Ability to multitask and prioritize
• Excellent interpersonal skills
• Attention to detail

Technical Expertise

• Hands-on experience with Corporate enterprise applications
• Making suitable recommendations during requirement definition to corporate internal clients based upon industry expertise and standards
• . Deliver Functional grooming sessions to the development teams on an ongoing basis. This also includes resolving any queries that emerge during such sessions.
• Acting as a bridge for query resolutions and artifact updates between the technology teams and the customer organization.
• Awareness of the corporate enterprise methodologies & Cloud Computing (IaaS, SaaS, PaaS, EaaS)
• Good understating of financial models, costing, pricing, and vendor management

About IGT:

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology, and Digital Services & Solutions for clients across industries. Established in 1998, with a 100% focus on customer experience, we are a Technology, digital services & BPM company committed to delivering innovation and business excellence for our 90 marquee customers across the global technology sector. We have a global delivery footprint, spread across 21 centers in 11 countries, with 20,000 plus CX and Technology experts from 30 nationalities

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.