Collection Senior Sales Associate

The Retail Division at MICHAEL KORS is a continuously growing network of more than 30 Outlets, 80 Lifestyle stores, 100 Concessions/Shop in Shops in 21 European Countries. Our EMEA Retail team is passionate, driven, multicultural and has a wonderful international spirit.

Who You Are:

Our Collection Senior Sales Associate are reliable, empowered individuals, capable of multi-tasking in a fast-paced environment based in our Serrano store . You are an effective communicator, that delivers an elevated customer experience. Keen to collaborate, you are a team player with a positive attitude towards challenges.

What You’ll Do:

• Lead in-store Collection sales goals and ensure the completion using EU Client Database
• Leverage personal client book and create an EU Collection client book
• Document client needs / requests prior to buying 4 times a year
• Follow up and guarantee sales on above requests
• Identify and grow the consignment business and “in suite” selling
• Demonstrate an in-depth knowledge of the merchandise
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Play a key role in all in-store held events and externally
• Ensure ad hoc partaking in external collection events such as Trunkshows
• Build and maintain relationships with external partners such as personal shoppers, stylists, concierge
• Maintain a keen interest in the fashion luxury industry and market trends
• Support store team with brand and product training on Collection
• Support store with training on Experience Michael in Collection and clientelling
• Support with stock requests / transfers to satisfy client needs
• Support store VM in Collection area
• Keep selling floor and merchandise neat, organized and stocked

We’d Love to See:

• Must have Experience of luxury retail ready to wear – 5 years minimum
• Able to understand and represent the brand externally
• Able to work as a team member with strong inter personal skills
• Excellent personal organizational skills with attention of detail and accuracy
• The role requires a minimum of 4 days a week in store location, flexible to the business and stylist needs.
• The role reports into EU Collection manager but with open lines to Store Manager and DM
• Vibrant and motivated with the ability to engage, a true brand ambassador
• Ability to sell with a passion for styling and love for fashion
• Interested in self-development and in growing your career within Capri Holdings (Versace, Jimmy Choo, MICHAEL KORS)
• Technologically savvy individual with entrepreneurial spirit
• Spanish & English speaking is essential

What We offer:

• Competitive compensation package
• Employee discount across Jimmy Choo and Michael Kors
• Clothing allotment
• Employee Wellbeing programme

“I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs.”

- MICHAEL KORS -

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V