IT Support Technician

IT Support Technician

Direct Hire Full Time

Wilsonville, OR

$55-62k

Ledgent Technology has once again partnered with a key employer for their open IT Support role in Wilsonville, OR!

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CAN NOT WORK C2C OR WITH 3RD PARTY VENDORS*****

Job Summary:

· The IT Support position's responsibility will be to provide technical support to maintain the organization's computer systems, both hardware, services, and applications.

· This role will Identify, diagnose, and rectify user issues as issues are presented.

Essential Job Functions

· Handling ticketing system support tickets - participating in answering phone calls to the support line and handling user submitted tickets will be primary responsibility.

· Participate in on-call rotation (once good command of the environment).

· Become technically familiar with all aspects of the infrastructure to assist where needed.

· Installing and configuring hardware and software, updates, and maintenance.

· Assist with server maintenance as assigned.

· Continue to investigate/develop programs/procedures to improve processes.

· As understanding grows - assigned responsibilities outside of handling tickets.

Qualifications and Requirements

· Required: Bachelor's degree or equivalent IT experience/certifications.

· Minimum of 5 years of experience working in the IT field.

· Prior experience in tech support, desktop support or a similar role.

· Excellent customer service skills and eagerness/willingness to help.

· Self-starter with high initiative to improve, learn and grow.

· Strong overall technical skills and strong problem-solving skills.

· Prior experience with Windows OS, O365 and computer hardware.

· Good written and verbal communication.

· Preferred: IT certifications are looked upon highly.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.