Desktop support/HELP DESK

Hi Jobseekers,

I hope you are doing well!

We have an opportunity “Help desk/ DESKTOP SUPPORT Engineer” with one of our clients for “Martinez, GA/ Augusta, GA”.

Please see the job details below and let me know if you would be interested in this role.

If interested, please send me a copy of your resume, contact details and a good time to connect with you.

Help desk Engineer

Location: Martinez, GA/ Augusta, GA

Contract

Job Description: -

IT Help Desk, Customer Service, and support experience with problem solving involving hardware, software, and networks.

• Phone support experience necessary.
• ITIL knowledge of V3 or higher. Especially on Service Desk, Incident, Problem, and Change Management.
• Technical helpdesk experience is necessary.
• Disciplined, systematic problem-solving skills required.
  
  

Hands-on Work Experience With The Following

• Windows Operating systems.
• Clients: Windows 10, and Windows 7.
• Basic Knowledge of Windows Servers.
• Knowledge of Active Directory, and Office 365.
• ITSM ticketing tools e.g., ServiceNow or any industry equivalent Service Management tool.
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists, etc.
• Remote desktop connectivity applications like MS Teams, Skype, SCCM, WebEx, Live Meeting, and Windows Native tools.
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, etc.
• Internet browsers (e.g. Explorer, Chrome, Firefox).
• VPN and remote dial-in users.
• Support for laptop, desktops, and printers.
• Mobile Devices support.
• Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
  
  

Thanks & Regards

Shankar Singh

Sr. Technical Recruiter.

Extend Information Systems

Cell: (571) 421-2684; Ext. 116

Email: [email protected]

Address: 44355 Premier Plaza UNIT 220, Ashburn, VA, USA - 20147

Web: WWW.extendinfosys.com