Community and Events Manager

Title of Position: Community & Events Manager

Organizational Relationship: Reports to VP of Corporate Marketing

Job Family: Marketing

Managerial Responsibilities: None

Classification: Exempt / Full-Time

General Summary

The Community and Events Manager leads the company’s event planning and execution as well as community engagement initiatives. They will provide strategic vision for event planning, overseeing coordination from concept through completion, and ensuring our brand values and business goals align seamlessly during each event. This position also manages our stakeholder relations, focusing on fostering community involvement and enhancing our branding through regional and national events.

Duties & Responsibilities

• Develop and execute a comprehensive event strategy that integrates smoothly with marketing objectives, ensuring high visibility and engagement while maintaining cost effectiveness and budget adherence.
• Lead the planning, design, and production of events while managing all project delivery elements within time limits.
• Liaise with clients, vendors, and stakeholders during the event planning process to ensure everything is in order.
• Conduct market research, gather information, and negotiate contracts prior to closing any deals.
• Provide feedback and periodic reports to stakeholders about the outcome and return on investment of each event.
• Propose innovative ideas to market and improve the quality of our events.
• Proactively handle any arising issues during event planning and execution stages and troubleshoot any emerging problems.
• Coordinate operational and administrative functions to ensure specific projects are delivered efficiently.
• Conduct pre- and post-event evaluations, reporting on the outcomes as well as managing and reordering resources for future events.
• Create engaging and shareable content for a blog, Facebook page, monthly newsletters and/or promotional videos.
• Manage brand and community on online platforms daily ensuring a positive NPS and GMB score.
• Provide community feedback to management and stakeholders.
• Plan and execute monthly community initiatives and programs.
• Monitor social media campaigns and events and analyze web traffic from the online community using key performance indicators (KPIs).
• Find new marketing and outreach opportunities to push brand image and products.
• Work with journalists and PR agencies to ensure accurate brand representation.
• Participate in social events, corporate events and workshops to include the Annual Sales Meeting, User Conference, and President’s Club
• Achieve targets for community member signups and engagement.
• Other duties as assigned
  
  

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Security Role / Responsibility

• Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
• Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
• Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.
• Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications.
  
  

Education, Knowledge, Skills & Abilities

• Bachelors Degree in in Event Management, Public Relations, Communications, Marketing or a related field, or equivalent experience
• A minimum of 8 years of relevant experience.
• Need to have a deep passion for community and brand development
• Strong interpersonal skills, including expert in-person networking skills.
• Excellent organizational skills with a keen attention to detail.
• Advanced communication and negotiation skills.
• Strong client-facing and internal communication skills.
• Creative thinking paired with a results-oriented mindset.
• Ability to manage multiple projects independently while meeting deadlines.
• Marketing and branding expertise.
• Written and visual content creation skills.
• Familiarity with social listening tools like Sprout Social and Hootsuite.
• Expert research and data analysis skills.
• Advanced knowledge of social media best practices.
• Sales and customer service skills.
• Proficiency in MS Office and familiarity with event software technologies.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
  
  

Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.