Care Coordination Program Manager

Position Description

HSD Mission: Healthy Communities, Healthy Families

To connect people with resources and solutions during times of need so we can all live, learn, work, and take part in strong, healthy communities.

The Seattle Human Services Department (HSD) lives out its mission as one of the largest contributors to Seattle's safety net. As designated Area Agency on Aging (AAA) for King County, HSD’s Aging and Disability Services division (ADS) manages the continuum of care that supports older individuals and those living with a disability, and their families.

Are you someone who …?

• Loves a challenge and has a minimum of three years of supervisory experience.
• Commits to leading with race and working collectively to heal racial harm.
• Has experience with long-term care programs and person-centered care.
• Has experience coaching and mentoring teams through transition and change.
• Enjoys collaborating with community and government partners to develop and implement system improvements.
• Understands and can help others understand and adhere to complex program and regulatory requirements.
• Knows how to listen to and learn from their teams.
  
  

ADS is seeking a creative and collaborative leader to support our growth, team development, and unit operations in our Seattle program office. This position will work closely with ADS’s Renton office manager to manage the division’s Medicaid long-term care case management and care coordination programs, which include: Title XIX Core Services, Veterans Directed Services, Health Homes, Hospital to Home Care Transitions, Medicaid Transformation Demonstration Project, Family Caregiver and Respite services, and onsite support and coordination for Seattle Housing Authority senior buildings and supportive housing providers. The Manager will directly supervise 5-6 clinical supervisors and a senior counselor in the Seattle office and will be responsible for the work of approximately 60 staff.

This position will report to the Care Coordination Program Director. The Manager 2 will work in partnership with the ADS leadership team to advance the division’s strategic operations goals to elevate the experiences of Black, Indigenous, Asian, Pacific Islander, and Latinx people to ensure a healthy thriving workforce, a safe and collaborative working environment, and strong systems and partnerships to deliver quality services.

Job Responsibilities

The Care Coordination Program Manager will

• Support division commitment to lead with race, promote relational culture, and progress to anti-racist organization.
• Co-manage the operations of direct and subcontracted long-term care case management and care coordination programs.
• Directly coach, mentor, and supervise clinical team leaders and be responsible for work of over 60 program staff.
• Manage personnel and program resources, to include analyzing staffing needs, hiring, coaching, and labor relations.
• Provide proactive leadership to foster staff morale and teamwork.
• Demonstrate excellent written, oral and interpersonal communication skills including the ability to be a solution-oriented facilitator and program spokesperson.
• Enhance customer service and client safety through staff training to ensure clinical competency, technological knowledge and adherence to program requirements and standards.
• Provide managerial support and consultation on complex cases relative to mitigating risk and maintaining adherence to case management program policies and procedures.
• Build relationships and collaborate with a diverse network of community partners, including aging and disability network service providers, governmental agencies, healthcare and behavioral health systems, and housing providers.
  
  

Qualifications

Minimum Qualifications:

Education: B.S. in Social Sciences, Human Resource Management, Business Administration, or a related field is required (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).

Experience: Five years of experience in human services or contract administration, service delivery, community organizing, and three years of supervisory experience preferably in the areas stated above.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties

Certification/License

Current State of Washington driver's license or evidence of equivalent mobility.

Desired Qualifications

• Strong leadership and management experience demonstrating the ability to effectively manage teams during organizational transitions and program changes.
• Demonstrated ability to effectively oversee strategic initiatives to service-oriented and regulatory programs, and direct the work of supervisors and professional staff.
• Knowledge of and experience with the administrative, contractual, and clinical requirements of long-term care case management and care coordination programs.
• Excellent written, oral, and interpersonal communication skills, including experience serving as program spokesperson and team facilitator.
• Strong motivation, delegation, and decision-making skills.
• Experience creating innovative solutions within complex operations and systems.
• Strong experience as a team player and demonstrated ability to collaborate successfully with a wide variety of stakeholders, including community-based organizations, governmental agencies, healthcare and behavioral health systems, and housing providers.
• Ability to work under pressure with multiple deadlines.
• Demonstrated knowledge of core business management principles (e.g., staffing, financial, resource allocation, relationships).
  
  

Additional Information

Your application will not be reviewed if these items are missing or incomplete.

Hiring Process

Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

• Completed NEOGOV online application.
• Current résumé indicating relevant experience and education.
• Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
• Supplemental questionnaire responses
  
  

This position is required to be in the office a minimum of two days a week.

This opportunity is open until filled with the first pull of resumes on June 25, 2024.

The pay range for this opportunity is $52.52 - $78.78 an hour.

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including potential background check to include finger printing and full driver's abstract.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered family-members/most employees-plans

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.