Bilingual Customer Service Representative (Remote)
Bilingual Customer Service Representative (Remote)
Leidos
United States
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Description
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
POSITION SUMMARY (program Supporting/general Position Overview)
Leidos is seeking a Bilingual Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A customer service.
The expected shift is 9:00 am to 5:00 pm (EST)Monday through Friday.
Primary Responsibilities
Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.
Minimum Required Qualifications
Original Posting Date
2024-06-20
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
POSITION SUMMARY (program Supporting/general Position Overview)
Leidos is seeking a Bilingual Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A customer service.
The expected shift is 9:00 am to 5:00 pm (EST)Monday through Friday.
Primary Responsibilities
Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.
Minimum Required Qualifications
- HS Diploma or GED Equivalent.
- Excellent computer/typing skills.
- Excellent communication skills.
- Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.
- Bilingual (Fluent in Spanish and English, both written and speech. Additional compensation will be considered for those who pass the bilingual assessment).
- Prior call center experience.
- Customer service experience.
- General knowledge of federal law.
- Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.
Original Posting Date
2024-06-20
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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