Apprentice Pathway Support Co-ordinator

To support the organisation, department and team in carrying out a range of duties efficiently and provide excellent customer service.

• Primary duties are to provide an administrative support to the CMG area specifically supporting the Pathway Coordinator Medical Administration Teams.
• To work in a supported learning environment to develop the skills and knowledge which will assist the apprentice to complete their qualification and secure employment and progress in their career in the future.
• To undertake a development programme
  
  

Please ensure you have the required qualifications as per the person specification as you will be required to produce evidence of these if successful.

Our Commitment to you is to help you gain the level 2 apprentice standard in Customer Service Practitioner within a 14 month contract. Hours of work will be 37.5 hours per week with a salary of £180.38 per week.

As part of the apprenticeship programme you will learn in the workplace, have access to study sessions, a mentor and a training provider. This is an excellent opportunity to earn while you learn. This post is ideal for someone who wants an understanding of an customer service role which will provide them with transferable skills.

You will become part of a talented, passionate team of people, committed to providing the best care and treatment to patients. On top of your basic salary, you will receive 27 days holiday each year, plus a range of other benefits including occupational health and counselling services.

The positions will be based at the Leicester Royal infirmary in the Maxillofacial Department within the specialist surgery Clinical Management Group (CMG).

Your primary role will involve working with a busy and expanding administration team for both outpatients & inpatients. You will be prepping clinics, working as the front face in the Maxillofacial clinics and general admin duties including spread sheet work and filing.

To qualify for the apprenticeship role the minimum criteria is:-

• You must have GCSE in English and Maths
• Have not completed an apprenticeship at the same level and sector in the past.
• You do not have a Degree in a similar or same subject
  
  

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our Purpose Is To Provide ‘Caring At Its Best’ And Our Staff Have Helped Us Create a Set Of Values That Embody Who We Are And What We’re Here To Do. They Are

• We focus on what matters most
• We treat others how we would like to be treated
• We are passionate and creative in our work
• We do what we say we are going to do
• We are one team and we are best when we work together
  
  

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

For further details / informal visits contact: Name: Julie V Farmer Job title: Administration Manager Email address: [email protected] Telephone number: 0116 2586539

Zoe E. Lowery Service Manager