Director, Workplace Services / Facilities Management – India

We are seeking a dynamic and strategic Director of Workplace Services of India with the ability to lead, partner and solve issues to deliver high-quality and efficient customer service in a fast-paced, diverse and growing environment.

This position is primarily responsible for providing leadership and direction to the Workplace Services Teams across the India region who execute critical day-to-day operations of all of Cognizant’s Offices and Delivery Centers. The Director will manage 6-8 direct reports and have ultimate responsibility for facility operations, improvement projects, budgets, establishing performance goals and objectives, and measuring outcomes to assure operations run smoothly and efficiently. There will be collaboration with other Regional and Global counterparts.

The successful candidate must have strategic agility and good decision-making skills. They should also possess the ability to build and lead teams and partnerships (local and virtual) and to work well in a collaborative, team-oriented environment. The role requires keen planning skills with the ability to lead through influence and to be a proactive partner with a strong customer-service orientation. This leader should be able to strategize as well as solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity.

Job Description

• Oversee planning, organizing, and managing all activities of the Global Workplace Services (GWS) Function including proper training and growth of senior staff. In addition, performs personnel functions (e.g. interviewing, evaluating, supervising, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of team and achieving objectives within budget.
• Supervises 6-8 direct reports and is responsible for all GWS Staff and Partners
• Monitors flow and quality of work to assure timely completion of workload and adherence to the contractual Scope of Work, Service Level Agreements for each site, and Key Performance Indicators are met.
• Ensure GWS develops, implements, or guides property operations in maintenance programs, services, policies and procedures.
• Operates department(s) within established budgetary parameters; prepares budgets and related reports as required and continuously monitors financial performance; reports variances of actual to budget on an ongoing basis.
• Ensure GWS order, track, and reconcile invoicing in appropriate systems.
• Identifies opportunities for efficiencies and effectiveness in operations, risk profile and financial controls.
• Manages, oversees, and ensures compliance with State, Provincial, or local regulatory and code requirements; ensures compliance with federal and local workplace safety regulations.
• Oversees management operations, space planning, restacking, power and cooling services, equipment installations, physical security, maintenance, janitorial services, landscaping, business continuity/disaster recovery for site(s).
• Responsible for the response for any afterhours emergencies required for the facility.
• Collaboration with All Real Estate Verticals and other Support Departments.