Network Support Engineer

Are you a tech professional looking for remote work in a global setting? If yes, this job is for you.

We accept CVs in English only.

We are seeking a Middle Network Support Engineer to join our remote team. The ideal candidate will provide ongoing support for the global data network, serving as level 3 support for all network-related support tasks and troubleshooting.

The candidate will design, develop, and deploy LAN/WAN network infrastructure while performing an on-call duty for non-business hours support as per shift assignments.

Responsibilities

• Design, develop, and deploy LAN/WAN network infrastructure
• Provide 3rd-level troubleshooting for all LAN/WAN alerts and issues
• Maintain all monitoring and reporting systems
• Produce and maintain documentation related to all developed/deployed systems
• Configure and install various network devices and services like routers, switches, firewalls, load balancers, VPN, and QoS
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Be open for 24x7 availability
  
  
  

Requirements

• 2 years of experience in network infrastructure support
• CCNP Certification and BA Degree/B.S. Degree
• Experience with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
• Familiarity with Next Gen Firewalls like Cisco Firepower and firewall cloud services like Zscaler
• Excellent understanding of routing protocols like EIGRP, OSPF, and BGP
• Experience working on all applications such as SAP, Citrix, Portal, etc.
• Good communication skills to interact clearly with the customer
• B2 English level proficiency
  
  
  

Nice to have

• Experience with SD-WAN like Silver Peak
• Familiarity with Cisco IOS
• Knowledge in configuring/troubleshooting wireless like Cisco WLC preferred
• Experience in Cloud Platforms (AWS, Azure, or GCP)
  
  
  

We offer

• Prepaid Medicine with Colsanitas for you and your legal dependents
• MetLife Life Insurance for you
• Thousands of projects for top brands
• Stable income
• 100% remote work forever
• Free licensed software
• Possibility to work on your own device (BYOD)
• Stable workload
• Flexible engagement models
• Free trainings for technical and soft skills
• Free access to LinkedIn Learning platform
• Support from a personal Skill Advisor
• Language courses
• Free access to internal and external e-Libraries
• Access to internal communities and competency centers
• Certification opportunities
  
  
  

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Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.