Vice President Application Development

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

Redwood Credit Union is looking for a Vice President of Innovation & Development to lead the operations of Programming, Data and Business Solutions teams. This position plays a key role in leading the strategic development and management of digital channels, back-office applications, business intelligence and business analyst needs. This includes online banking, mobile banking, enterprise applications integrations, and data infrastructure development to support business intelligence.

Essential Functions

Digital Solutions Management

• Effectively manage teams responsible for online banking, mobile banking, data, business intelligence and enterprise applications
• Execute RCU’s Digital Experience strategies for technology-driven digital channels, self-service channels and back-office applications and data needs
• Collaborate on and lead strategies with internal stakeholders such as RCUSG, Lending, Payments Marketing, Branch Operations, and the Senior Leadership team
• Evaluate and analyze new and existing digital and data platform functionality to better serve the Credit Union’s needs
• Manage vendor relationships and budget to ensure service, efficiency, value, and brand standards are being met
• Serve as a technical resource for RCU strategies in defining technical requirements for digital solutions
• Act as incident manager, incident commander, or SME during incidents and impacting events
• Recruit, hire, conduct performance appraisals, coach, and recommend salary adjustments for management staff
  
  
  

Project Management

• Partner with Project Management to ensure development projects and strategies are executed properly and within budgetary guidelines
• Originate and write functional specifications, provide input to project plans and business requirement documents
• Schedule, plan and implement projects while upholding Credit Union uptime and performance standards
• Schedule, plan and lead complex IT project conversions and cutovers upholding Credit Union uptime standards
  
  
  

Performance Management

• Develop and review quality assurance standards to ensure programming standards throughout the organization
• Provide analysis (e.g. trends, key metrics) and project status to the leadership team and business owners
• Supervise the digital solutions management staff, including expectations, support, training, and accountability
  
  
  

Technology Analysis & Security

• Provide programming, data and system analysis support and direction
• Provide technical support and guidance for complex issues relating to the digital channels including online, mobile, back office, and data applications
• Supply technical support to both internal team members and external Members for resolution of complex issues relating to digital services
• Stay abreast of developments in digital channel service, delivery, regulatory requirements, and best practices for online, mobile and data security
• Assist in responding to security attacks such as phishing, DDOS and hacking attempts of RCU services and Members
• Champion, implement and ensure strong, effective security measures for the digital platforms and channels that align to standards, regulatory requirements, and emerging threats
  
  
  

Minimum Qualifications: Knowledge, Skills and Abilities

• Demonstrated knowledge of modern managerial principles, practices, and techniques. This includes thorough knowledge and ability to develop and manage budgets, projects, plans, goals, and monitoring techniques
• Advanced knowledge of web application technology, mobile application technology, hardware, and software in relation to financial institution applications
• Deep understanding of network design, Internet security, and best practices within the financial services industry
• Advanced knowledge of project management methods and procedures
• Thorough knowledge of the Episys platform and ancillary system structure
• Proficiency in website and app design and JavaScript development. React experience a plus
• Experience with SQL and database management, ETL management, and data warehousing
• Ability to effectively drive multiple teams with tasks and deadlines simultaneously
• Ability to supervise and coach management staff
• Strong service focus with demonstrated ability to interact and communicate with internal and external stakeholders as well as Members
• Ability to work weekends and late nights when needed
  
  
  

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn
• Ability to lift up to 15 pounds
• Ability to use a computer keyboard and calculator
• Work environment is indoors, majority of the time is spent at a desk
• Ability to drive
  
  
  

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree with a minimum of twelve years’ experience in managing Application Development or Information Technology departments, and at least six years of Programming Management.

Compensation: Base starting range: $170,102 to $224,121 annually, commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  
  
  

RCU Discounts and Perks-

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
  
  
  

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 18 years in a row
• World-class employee engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
  
  
  

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer