Provide quality first contact support for the organization’s technology infrastructure, and assist users with issues related to software, computers, mobile devices, point-of-sale, peripherals, and other similar devices.
Provide technology support for a broad array of technologies including, but not limited to, point-of-sale registers, end user desktop and mobile devices, corporate applications, user and group account management, and anti-virus.
When necessary, work with other staff members to diagnose and resolve more complex issues involving storage, networks, servers, and other related technologies.
Handle issues to resolution, engage vendors and other staff as needed with minimal supervision.
Monitor helpdesk ticket queue and radio communications to ensure requests are being handled properly and professionally.
Interact with larger project teams to deliver new solutions.
Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
Implements sustainable practices in daily tasks whenever possible.
Performs other duties as assigned.
Required Qualifications
Technical school degree in computer science or related field experience.
Experience administering enterprise Microsoft products such as Windows, Outlook, Office365, and Active Directory.
Experience administering anti-virus endpoints and using anti-virus console to detect and resolve issues.
Minimum of three years (at least 2 of which should involve face-to-face interaction with clients) supporting end user computer environments and performing tasks such as installation, account and profile administration, hardware troubleshooting, and application support.
Preferred Experience
Experience installing and administering “edge” network switches such as Cisco or comparable technology.
Experience operating Audio/Visual technologies such as sound systems, projectors, and microphones.
Experience using or administering point-of-sale systems.
B.S. in computer science or a related field.
Required Skills & Qualifications
Ability to effectively engage non-technical users on a routine basis.
Ability to plan, organize, and execute work effectively and without direct supervision.
Ability to provide excellent guest service by positively interacting with guests.
Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business.
Ability to adhere to standard operating procedures including but not limited to safety protocols.
Ability to work a flexible schedule including evenings, weekends and holidays.
Possession of a valid state issued motor vehicle operator’s license and a good driving record.
Ability to adhere to the Columbus Zoo Family of Parks drug-free workplace policy including but not limited to random, post-accident, reasonable suspicion, and follow-up treatment.
Ability to successfully complete a criminal history background check annually.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Museums, Historical Sites, and Zoos
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