About the Position: The QI/Diabetes Care Coordinators will support HealthRIGHT360's Clinic Operations Supervisor, Nutritionist, and Medical Director in implementing Quality Improvement for our diabetic patients in addition to patients in our care who we have lost to follow up.
Members will be the liaison between Operations and Clinic Staff to implement Quality/Improvement projects. Members will be trained on patient outreach and care techniques to get new workflows started. Members will serve in our weekly Food Pharmacy to provide healthy foods to under-served patients.
Members will also actively participate in our Hospital Discharge processes, providing outreach to patients who discharge from the hospital and help in scheduling follow-up appointments with their primary care provider within 7 days of their discharge date.
Note: This position may be adjusted to incorporate new projects.
About the Organization: The Integrated Care Center at HealthRIGHT 360 provides compassionate, non-judgmental care. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction. Our providers have specialized expertise in preventative health, chronic conditions, the treatment of infectious diseases, and addiction.
Major Duties and Responsibilities
Duties And Responsibilities May Include
Tracking patients to confirm program enrollment and engagement
Implementing patient engagement strategies to improve outcomes
Auditing charts for quality assurance
Implementing strategies to recruit clients to attend health and wellness classes
Conducting program quality improvement and data analysis
Characteristics of an Ideal Candidate
Detail-Oriented
Experience managing projects or processes
Community engagement/outreach skills
Able to communicate effectively with individuals of diverse backgrounds and identities
Compassionate
Knowledge Required for the Position
Knowledge of AmeriCorps/Health Corps member requirements
Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
Supervision
Member uses initiative in carrying out recurring assignments following set procedures, independently
The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required
The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
Review
The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
The member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems
Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
Guidelines
Written and oral guides provide specific instructions for doing service
Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards, and files of previous projects
Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations
Complexity
The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment
The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data
Special Considerations
The NHC Member Will
Serve Monday - Friday, 8:30AM - 5:00PM
Serve approximately 40 hours per week at the Host Site
Serve in-person
Language Proficiency Requirements
No language other than English is required.
Criminal History Check Requirements Beyond NHC Standard Checks
No other Criminal History Check Requirements beyond NHC Standard Checks.
Requires Personal Vehicle
No
Apply to NHC
Site
HealthRIGHT 360
1563 Mission St, San Francisco, CA 94103
Seniority level
Entry level
Employment type
Part-time
Job function
Quality Assurance
Industries
Non-profit Organizations
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