Inbound Customer Support Rep

Position Overview

The Customer Care Coordinator will work with our most valuable asset- our customers. This person will be an instrumental member of our inbound phone support team. They will field incoming calls into our call center in an efficient and effective manner. They will be responsible for providing top notch service, handling customer inquiries and resolving issues. The support team's goal is to increase customer retention by driving product adoption and resolving problems on the first call.

Primary Responsibilities

Coordinating & Implementing Solutions for Customers : Fielding customer issues via inbound calls by responding in timely and professional manner, closing the loop, and ensuring customer satisfaction on the first contact.

Customer Relationship Management: Documenting interactions quickly and accurately in Salesforce. Utilizing the proper call coding for tracking purposes and to assist in driving iniaitives to improve the overall customer experience.

Cross Functional Collaboration : Partnering with leadership and various internal departments to ensure customer issues get resolved properly and advocate on customers behalf.

Product Support & Training : Has a depth of product knowledge that enables proper account servicing as well as provides basic training to users during interactions to drive product adoption and usage.

Skills & Requirements

• Can handle 35 calls a day with an average talk time of 7 minutes or less per call
• Ability to become a product expert and understand all aspects of Rectangle Health account management
• Provide appropriate direction and solutions in attempt to resolve issue on first contact
• Properly manage tickets with appropriate tracking and detailed notes; including follow up
• Resolve customer issues with effective problem-solving skills to retain customer satisfaction
• Diffuse customer frustration and escalate to management when necessary
• Maintain a professional demeanor and provide thoroughness on all calls
• Have excellent written and phone communication skills
• Ability to collaborate within a team
• Ability to work in a fast -paced environment and be extremely efficient
• Experience working with payments technology is a plus
• Adaptable to challenges and has ability to process, understand, and memorize new information quickly
  
  

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .

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