Help Desk Analyst

Seeking a Desktop Support Technician to join our client's IT team, supporting a multi-site law firm of ~250 end users.

Qualifications:

● Strong technical background in computer hardware, software, and troubleshooting required.

● Proficient in Microsoft products (including Windows 10, Windows 11 and Office 365), iManage, Litera with the ability to quickly learn and incorporate new releases and updates.

● Proficient in Zoom and MS Teams.

● Excellent written and verbal communication skills including the ability to communicate technical concepts to technical and non-technical users.

● Ability to multi-task in a fast-paced environment, prioritize among competing needs, and respond quickly to requests for information.

● Ability to effectively organize and manage multiple training initiatives simultaneously.

● Strong understanding of business goals and standards for customer service.

● Ability to work on own initiative.

● Ability to lift and carry computer and printer equipment.

● 3 to 5 years law firm experience.