Field Service Engineer (Midwest) - 20236

Job Description

Field Service Engineer (Midwest) - Simply Biotech

Overview

Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for a Field Service Engineer (Midwest) with a biopharmaceutical company in Chicago, IL who possesses:

• Bachelor's Degree
• 3 years of experience in a field engineering role
• 1 years of experience in the operation or service of flow cytometers is preferred but not required.
• Knowledge of optical detection systems, and familiarity with handling and troubleshooting its components, such as PMTs, lasers, mirrors, and filters.
  
  

Email resumes to [email protected] or call 858.427.3668

FULL DESCRIPTION: Due to our growth, we are seeking a highly motivated individual to join a team of researchers, engineers, and scientists as a remote Field Service Engineer for the Midwest and South/Southeast regions of the United States. The position is remote; with a flexible location near one of the following metro areas: Chicago, Dallas, Houston, Atlanta.

The selected candidate will be responsible for:

Field Service:

• Perform on-site installations, upgrades, repairs, and preventive maintenance on company Biomedical products.
• Utilize CRM software to document service work accurately and promptly.
• Manage spare parts (ordering, usage, returns).
• Assess customer needs and develop service plans.
• Act as a key representative for support and engineering teams on customer escalations.
• Collaborate with internal teams to resolve issues and improve processes.
• Frequent travel to the customer site is required; expected amount: 60% - 75%.
  
  

Product Development:

• Contribute to the development of new technologies and products, such as test proof-of concept and prototype systems, provide feedback on serviceability and write technical documentation.
• Conduct design reviews of verification protocols and reports.
• Generate/maintain/improve hardware verification protocols, derive pass/fail criteria, implement protocols, and generate verification reports.
• Perform integration testing of hardware, software, and firmware.
  
  

The selected candidate will also possess:

• Bachelor's degree or Associate's degree required.
• 3 years of relevant experience in a field engineering position.
• 1 years of experience in the operation or service of flow cytometers is preferred but not required.
• Knowledge of optical detection systems, and familiarity with handling and troubleshooting its components, such as PMTs, lasers, mirrors, and filters.
• Experience with microfluidic systems is a plus.
• Strong understanding of electrical and mechanical principles.
• Aptitude for learning and understanding computer and IT systems/processes.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication, interpersonal, and customer service skills. Good technical writing abilities are a plus.
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
• Must be flexible with respect to working hours as this position may require customer support during non-regular business hours.
• Ability to travel 60% - 75% to the customer site.
• This position requires the physical ability to lift up to 60 pounds.
• Ability to maneuver in confined spaces and reach overhead.
• Good hand-eye coordination and manual dexterity for manipulating tools and equipment.
• Ability to work in various environments, including temperature-controlled labs and potentially hazardous areas (following safety protocols).
  
  

Salary Range: $80k-90k/yr

For immediate and confidential consideration, please email your resume to [email protected] or call 858.427.3668. More information can be found at www.simplybiotech.com