EUC Engineer

Job Title: EUC Engineer

Location: Burbank (Glendale), CA

Duration: 7 months

PR: $36.00/hr on W2

Description

Install, Upgrade, Deploy, Test, maintain and troubleshoot Windows and Mac OS X including O365; provide and restore systems configurations and/or reimage or refresh

PC desktop, end-user support, new hire systems setups, refresh; provide software and hardware evaluations and upgrades

Install and repair computer hardware and peripheral components such as monitors, keyboards

Troubleshoot hardware, software including network and internet connectivity issues on site or remotely, LAN, MAN and WAN, VOIP issues; able to isolate issues and perform root cause

Provides quick response and maximum uptime for all users and performs end user training when necessary

Assist troubleshoot software and hardware failures; help identify and triage connectivity issues; voice/telecom, network, software impacting single or multiple users

Set up and support One Drive, Slack, Teams collaboration software

Provide assistance and support for remote employees using BSP/VPN and remote tools

Strong Customer Service and communication skills; verbal and written

Demonstrated excellent interpersonal skills; ability to work well with other support groups as well as client facing customer service skills

Support Windows Bit Locker and Mac File Vault encryption and security tools including backup and restores using standard Windows and Mac utilities; standard windows migration USMT

Managing and implementing IOS devices

Maintain knowledge base database , documentation and asset inventory database via client AMDB

Work closely with team and other Towers and service providers to resolve issues and problems; escalate issues and/or coordinate with other team and service providers as necessary

Monitor SNOW tickets and perform ticket hygiene. Monitor assignment groups to meet Service Level Agreements managing individual ticket count and productivity, (SLA)

Take on small projects from start to finish