We are seeking a Customer Service & Sales Support Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Adcolor, Inc. offers small and large format digital and screen printing plus digital cutting/routing, guillotine and die cutting to produce all forms of graphics. Main products include vehicle graphics, indoor/outdoor signage and point of purchase graphics while serving restaurant chains, national retail outlets, equipment manufacturers and much more.
Customer Service Representative / Project Manager
We are currently seeking a Full Time Customer Support Representative / Project Manager. A Project Manager is expected to handle a project from the time the request comes in until it is shipped. This consists of, but is not limited to, estimating, scheduling, confirming job specifications, reviewing artwork, writing pre-press instructions, creating work orders, ordering materials, communicating with all production departments, and updating the client on the progress of the project to completion. Position is full time M-F 8:30-5.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Provide estimates for custom work to customers
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
We are a family oriented company located in central Kentucky. We are looking for someone with customer relationships to join a positive team of people. We ae looking for someone to grow with us.
Company Description
Adcolor is a central Kentucky based visual graphics manufacturing company. We manufacture Large Format Graphics, Vehicle & Fleet Graphics, Décor graphics, Point of Sale / Point of Purchase, Banners, Signs and a variety of similar products across several industries. Customers base is located across North America.
Adcolor is a central Kentucky based visual graphics manufacturing company. We manufacture Large Format Graphics, Vehicle & Fleet Graphics, Décor graphics, Point of Sale / Point of Purchase, Banners, Signs and a variety of similar products across several industries. Customers base is located across North America.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Printing Services
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